GP surgery in Newcastle-under-Lyme
Milehouse Medical Practice
Milehouse Primary Care Centre, Lymebrook Way, Milehouse, Newcastle, ST5 9GA
Scores 46 out of 100, average for a GP surgery in England. 68% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone67
- Easy to contact online3
- Good experience of getting in touch55
- Did not wait too long for the appointment85
Quality of care 20
- Patients rate the surgery as good18
- Patients got what they needed6
- Doctors and nurses listen13
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets82
- Children vaccinated on time78
What patients say
85 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
68%
say their experience is good
well below the England average (77%)
-18
change since last year
2025: 87% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 87% |
| Easy to contact via website | 27% | 58% | 37% |
| Easy to contact via NHS App | 41% | 54% | 69% |
| Reception staff helpful | 81% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 35% |
| Sees preferred clinician | 66% | 42% | 65% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 77% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 63% |
| Waiting time was about right | 84% | 69% | 82% |
| Remote appointment | 28% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 88% |
| Treated with care and concern | 73% | 86% | 88% |
| Considered mental wellbeing | 65% | 75% | 84% |
| Had all the information needed | 89% | 92% | 95% |
| Confidence and trust | 81% | 93% | 94% |
| Involved in decisions | 77% | 92% | 99% |
| Needs were met | 80% | 90% | 93% |
| Overall | |||
| Overall experience good | 68% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 78% |
| Supported by local services | 61% | 70% | 76% |
| Discussed managing condition | 42% | 43% | 60% |
| Agreed a care plan | 24% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 1pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 July 2024. Bank holidays may differ.
- Address
- Milehouse Primary Care Centre, Lymebrook Way, Milehouse, Newcastle, ST5 9GA
- Phone
- 01782 663830
- [email protected]
- Website
- www.milehousemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Central PCN (a group of local surgeries that share services)
- NHS code
- M83697 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 September 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.9% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 16.7% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Milehouse Medical Practicethis surgery | – | 46 | 71% | 68% | Yes |
| Higherland SurgeryNewcastle, ST5 2UE | 0.9 miles | 76 | 77% | 89% | Yes |
| Loomer Medical PartnershipNewcastle, ST5 7JS | 1.1 miles | 13 | 40% | 60% | Yes |
| Miller Street SurgeryNewcastle, ST5 1JD | 1.1 miles | 90 | 79% | 93% | Yes |
| Silverdale Medical CentreNewcastle, ST5 6PS | 1.2 miles | 40 | 63% | 76% | Yes |
| Wolstanton Medical CentreNewcastle, ST5 8BN | 1.2 miles | 97 | 81% | 87% | Yes |
| The Village SurgeryNewcastle, ST5 0ET | 1.2 miles | 29 | 62% | 71% | Yes |
| Lyme Valley Medical CentreNewcastle, ST5 3TF | 1.3 miles | 74 | 78% | 80% | Yes |
| Hartshill Medical CentreStoke-on-Trent, ST4 6AT | 1.5 miles | 87 | 65% | 87% | Yes |
| Heathcote Street SurgeryNewcastle, ST5 7EB | 1.6 miles | 46 | 71% | 74% | Yes |
Higherland Surgery is 0.9 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Milehouse Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Milehouse Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01782 663830.
How do patients rate Milehouse Medical Practice?
In the 2026 NHS GP Patient Survey, 68% of patients at Milehouse Medical Practice said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Milehouse Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Milehouse Medical Practice as Good at its last published inspection (report published 21 September 2017).
What are the opening times of Milehouse Medical Practice?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 1pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 July 2024. Bank holidays may differ.
How do I contact Milehouse Medical Practice?
Call 01782 663830 or visit its website, www.milehousemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Milehouse Primary Care Centre, Lymebrook Way, Milehouse, Newcastle, ST5 9GA.
How many patients are registered at Milehouse Medical Practice?
Around 3,437 patients are registered (January 2025). The surgery is part of Newcastle Central PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.