GP surgery in Sparkhill
Springfield Medical Practice
739-741 Stratford Road, Sparkhill, Birmingham, B11 4DG
Scores 8 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone19
- Easy to contact online18
- Good experience of getting in touch17
- Did not wait too long for the appointment12
Quality of care 8
- Patients rate the surgery as good7
- Patients got what they needed28
- Doctors and nurses listen18
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done29
- Meets NHS clinical targets5
- Children vaccinated on time18
What patients say
88 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 54% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 19% |
| Easy to contact via website | 43% | 58% | 20% |
| Easy to contact via NHS App | 55% | 54% | 14% |
| Reception staff helpful | 62% | 85% | 52% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 34% |
| Sees preferred clinician | 29% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 52% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 62% | 73% | 40% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 38% |
| Waiting time was about right | 54% | 69% | 35% |
| Remote appointment | 42% | 26% | 44% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 80% |
| Treated with care and concern | 80% | 86% | 70% |
| Considered mental wellbeing | 77% | 75% | 64% |
| Had all the information needed | 91% | 92% | 84% |
| Confidence and trust | 89% | 93% | 81% |
| Involved in decisions | 98% | 92% | 86% |
| Needs were met | 88% | 90% | 82% |
| Overall | |||
| Overall experience good | 60% | 77% | 54% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 67% |
| Supported by local services | 46% | 70% | 59% |
| Discussed managing condition | 38% | 43% | 50% |
| Agreed a care plan | 52% | 46% | 75% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 1pm 2pm to 6:30pm |
| Tuesday | 9am to 1pm 2pm to 6:30pm |
| Wednesday | 9am to 1pm 2pm to 6:30pm |
| Thursday | 9am to 1pm |
| Friday | 9am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 October 2022. Bank holidays may differ.
- Address
- 739-741 Stratford Road, Sparkhill, Birmingham, B11 4DG
- Phone
- 0121 778 4321
- Website
- www.springfieldmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balsall Heath, Sparkhill & Moseley PCN (a group of local surgeries that share services)
- NHS code
- M85756 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 11.6% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 8.1% | 14.3% |
| Obesity | 20.8% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 45% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Springfield Medical Practicethis surgery | – | 8 | 44% | 60% | Yes |
| Oakwood SurgeryBirmingham, B11 4BW | under 0.1 miles | 23 | 51% | 70% | Yes |
| Springfield SurgeryBirmingham, B11 4BW | under 0.1 miles | 16 | 45% | 74% | Yes |
| The Hill General Practice & UccBirmingham, B11 4BW | under 0.1 miles | – | – | – | No |
| The Hill GP PracticeBirmingham, B11 4BW | under 0.1 miles | 49 | 58% | 83% | Yes |
| Hall Green HealthBirmingham, B28 8BG | 0.5 miles | 2 | 38% | 43% | Yes |
| Fernley Medical CentreBirmingham, B11 4AN | 0.5 miles | 41 | 65% | 82% | Yes |
| Greet Medical PracticeBirmingham, B11 3ND | 0.6 miles | 6 | 34% | 61% | Yes |
| Weather Oak Medical CentreBirmingham, B11 4RA | 0.9 miles | 34 | 66% | 71% | Yes |
| Moseley Medical CentreBirmingham, B13 9EZ | 1.0 miles | 62 | 68% | 83% | Yes |
Oakwood Surgery is under 0.1 miles away, scores 23 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Springfield Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Springfield Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 778 4321.
How do patients rate Springfield Medical Practice?
In the 2026 NHS GP Patient Survey, 60% of patients at Springfield Medical Practice said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Springfield Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Springfield Medical Practice as Good at its last published inspection (report published 13 March 2019).
What are the opening times of Springfield Medical Practice?
Reception is open Monday 9am to 1pm 2pm to 6:30pm, Tuesday 9am to 1pm 2pm to 6:30pm, Wednesday 9am to 1pm 2pm to 6:30pm, Thursday 9am to 1pm, Friday 9am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 October 2022. Bank holidays may differ.
How do I contact Springfield Medical Practice?
Call 0121 778 4321 or visit its website, www.springfieldmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 739-741 Stratford Road, Sparkhill, Birmingham, B11 4DG.
How many patients are registered at Springfield Medical Practice?
Around 2,763 patients are registered (January 2025). The surgery is part of Balsall Heath, Sparkhill & Moseley PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.