GP surgery in Sparkhill
Oakwood Surgery
Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, B11 4BW
Scores 23 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone31
- Easy to contact online40
- Good experience of getting in touch12
- Did not wait too long for the appointment27
Quality of care 32
- Patients rate the surgery as good22
- Patients got what they needed83
- Doctors and nurses listen26
- Patients trust the staff10
- Inspection rating (Good)50
- Health checks and screening done11
- Meets NHS clinical targets89
- Children vaccinated on time68
What patients say
82 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
70%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 60% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 37% |
| Easy to contact via website | 54% | 58% | 51% |
| Easy to contact via NHS App | 57% | 54% | 59% |
| Reception staff helpful | 76% | 85% | 67% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 60% |
| Sees preferred clinician | 47% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 73% |
| Next steps within 2 days | 86% | 93% | 84% |
| Good experience of contacting | 59% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 45% |
| Waiting time was about right | 63% | 69% | 52% |
| Remote appointment | 34% | 26% | 52% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 78% |
| Treated with care and concern | 81% | 86% | 81% |
| Considered mental wellbeing | 81% | 75% | 65% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 86% | 93% | 87% |
| Involved in decisions | 93% | 92% | 83% |
| Needs were met | 96% | 90% | 86% |
| Overall | |||
| Overall experience good | 70% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 71% |
| Supported by local services | 66% | 70% | 57% |
| Discussed managing condition | 47% | 43% | 38% |
| Agreed a care plan | 61% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 82 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 June 2025. Bank holidays may differ.
- Address
- Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, B11 4BW
- Phone
- 0121 411 0346
- [email protected]
- Website
- www.oakwoodsurgery.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balsall Heath, Sparkhill & Moseley PCN (a group of local surgeries that share services)
- NHS code
- M85078 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- College Road Surgery
- 158 College Road, Moseley, Birmingham, B13 9LH
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 14.7% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 19.8% | 13.9% |
| Smoking | 11.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 43% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Oakwood Surgerythis surgery | – | 23 | 51% | 70% | Yes |
| Springfield SurgeryBirmingham, B11 4BW | under 0.1 miles | 16 | 45% | 74% | Yes |
| The Hill General Practice & UccBirmingham, B11 4BW | under 0.1 miles | – | – | – | No |
| The Hill GP PracticeBirmingham, B11 4BW | under 0.1 miles | 49 | 58% | 83% | Yes |
| Springfield Medical PracticeBirmingham, B11 4DG | under 0.1 miles | 8 | 44% | 60% | Yes |
| Hall Green HealthBirmingham, B28 8BG | 0.5 miles | 2 | 38% | 43% | Yes |
| Fernley Medical CentreBirmingham, B11 4AN | 0.5 miles | 41 | 65% | 82% | Yes |
| Greet Medical PracticeBirmingham, B11 3ND | 0.6 miles | 6 | 34% | 61% | Yes |
| Weather Oak Medical CentreBirmingham, B11 4RA | 0.9 miles | 34 | 66% | 71% | Yes |
| Newport Medical GroupBirmingham, B12 8QE | 1.0 miles | 12 | 56% | 73% | Yes |
The Hill GP Practice is under 0.1 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Oakwood Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Oakwood Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 411 0346.
How do patients rate Oakwood Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at Oakwood Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Oakwood Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Oakwood Surgery as Good at its last published inspection (report published 11 August 2026).
What are the opening times of Oakwood Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 June 2025. Bank holidays may differ.
How do I contact Oakwood Surgery?
Call 0121 411 0346 or visit its website, www.oakwoodsurgery.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, B11 4BW.
Does Oakwood Surgery have a branch surgery?
Yes. Oakwood Surgery also runs College Road Surgery (158 College Road, Moseley, Birmingham, B13 9LH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Oakwood Surgery?
Around 10,288 patients are registered (January 2025). The surgery is part of Balsall Heath, Sparkhill & Moseley PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.