GP surgery in Bath
St. Michael's Surgery
Walwyn Close, Twerton-on-Avon, Bath, BA2 1ER
Scores 91 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone92
- Easy to contact online51
- Good experience of getting in touch95
- Did not wait too long for the appointment82
Quality of care 87
- Patients rate the surgery as good90
- Patients got what they needed90
- Doctors and nurses listen59
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done87
- Meets NHS clinical targets65
- Children vaccinated on time58
What patients say
109 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 93% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 85% |
| Easy to contact via website | 59% | 58% | 44% |
| Easy to contact via NHS App | 57% | 54% | 39% |
| Reception staff helpful | 95% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 33% |
| Sees preferred clinician | 66% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 92% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 93% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 66% |
| Waiting time was about right | 83% | 69% | 76% |
| Remote appointment | 25% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 94% |
| Treated with care and concern | 91% | 86% | 94% |
| Considered mental wellbeing | 90% | 75% | 81% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 97% | 90% | 96% |
| Overall | |||
| Overall experience good | 91% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 72% |
| Supported by local services | 70% | 70% | 79% |
| Discussed managing condition | 48% | 43% | 48% |
| Agreed a care plan | 52% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 8:15am to 12:15pm |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2025. Bank holidays may differ.
- Address
- Walwyn Close, Twerton-on-Avon, Bath, BA2 1ER
- Phone
- 01225 428277
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Minerva Health Group PCN (a group of local surgeries that share services)
- NHS code
- L81069 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Proffitt CM & Partners
- The Beehive Surgery, Mount Road, Southdown, Bath, BA2 1NH · 01225 445004
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 9.2% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 20.3% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 23.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Michael's Surgerythis surgery | – | 91 | 88% | 91% | Yes |
| Newbridge SurgeryBath, BA1 3PT | 0.5 miles | 97 | 83% | 92% | Yes |
| Heart of BathBath, BA2 3HT | 1.2 miles | 73 | 62% | 87% | Yes |
| Rush Hill SurgeryBath, BA2 2QH | 1.2 miles | 28 | 60% | 70% | Yes |
| Widcombe SurgeryBath, BA2 4JT | 2.0 miles | 50 | 59% | 78% | Yes |
| The Pulteney PracticeBath, BA2 4BY | 2.0 miles | 36 | 53% | 75% | Yes |
| Fairfield Park Health CentreBath, BA1 6EA | 2.2 miles | 82 | 86% | 95% | Yes |
| Combe Down SurgeryBath, BA2 5EG | 2.7 miles | 65 | 56% | 84% | Yes |
| University Medical CentreBath, BA2 7AY | 3.1 miles | 72 | 90% | 81% | Yes |
| Bmi Healthcare Bath ClinicBath, BA2 7BR | 3.2 miles | – | – | – | – |
Common questions
Is St. Michael's Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Michael's Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01225 428277.
How do patients rate St. Michael's Surgery?
In the 2026 NHS GP Patient Survey, 91% of patients at St. Michael's Surgery said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for St. Michael's Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Michael's Surgery as Good at its last published inspection (report published 6 June 2016).
What are the opening times of St. Michael's Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 8:15am to 12:15pm, Sunday closed. The surgery last confirmed these times on 29 October 2025. Bank holidays may differ.
How do I contact St. Michael's Surgery?
Call 01225 428277. You can also book and order repeat prescriptions in the NHS App. The address is Walwyn Close, Twerton-on-Avon, Bath, BA2 1ER.
Does St. Michael's Surgery have a branch surgery?
Yes. St. Michael's Surgery also runs Dr Proffitt CM & Partners (The Beehive Surgery, Mount Road, Southdown, Bath, BA2 1NH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St. Michael's Surgery?
Around 8,307 patients are registered (January 2025). The surgery is part of Minerva Health Group PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.