GP surgery in Bath
The Pulteney Practice
35 Great Pulteney Street, Bath, BA2 4BY
Scores 36 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone34
- Easy to contact online18
- Good experience of getting in touch45
- Did not wait too long for the appointment16
Quality of care 54
- Patients rate the surgery as good37
- Patients got what they needed49
- Doctors and nurses listen61
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done63
- Meets NHS clinical targets80
- Children vaccinated on time82
What patients say
106 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
75%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 70% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 46% |
| Easy to contact via website | 43% | 58% | 37% |
| Easy to contact via NHS App | 37% | 54% | 39% |
| Reception staff helpful | 87% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 41% |
| Sees preferred clinician | 34% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 51% |
| Waiting time was about right | 57% | 69% | 44% |
| Remote appointment | 43% | 26% | 50% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 82% | 75% | 75% |
| Had all the information needed | 93% | 92% | 91% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 96% | 92% | 93% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 75% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 82% |
| Supported by local services | 66% | 70% | 61% |
| Discussed managing condition | 37% | 43% | 38% |
| Agreed a care plan | 60% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 October 2022. Bank holidays may differ.
- Address
- 35 Great Pulteney Street, Bath, BA2 4BY
- Phone
- 01225 464187
- Website
- www.pulteney.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Unity Medical Group PCN (a group of local surgeries that share services)
- NHS code
- L81068 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Rolls RL & Partners
- Bathampton Surgery, Holcombe Lane, Bathampton, Bath, BA2 6UL
Access and facilities
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 3.6% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 8.2% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Pulteney Practicethis surgery | – | 36 | 53% | 75% | Yes |
| Widcombe SurgeryBath, BA2 4JT | 0.6 miles | 50 | 59% | 78% | Yes |
| Fairfield Park Health CentreBath, BA1 6EA | 0.7 miles | 82 | 86% | 95% | Yes |
| Heart of BathBath, BA2 3HT | 1.1 miles | 73 | 62% | 87% | Yes |
| University Medical CentreBath, BA2 7AY | 1.2 miles | 72 | 90% | 81% | Yes |
| Bmi Healthcare Bath ClinicBath, BA2 7BR | 1.7 miles | – | – | – | – |
| Combe Down SurgeryBath, BA2 5EG | 1.7 miles | 65 | 56% | 84% | Yes |
| Newbridge SurgeryBath, BA1 3PT | 1.8 miles | 97 | 83% | 92% | Yes |
| St. Michael's SurgeryBath, BA2 1ER | 2.0 miles | 91 | 88% | 91% | Yes |
| Batheaston Medical CentreBath, BA1 7NP | 2.1 miles | 97 | 87% | 97% | Yes |
Widcombe Surgery is 0.6 miles away, scores 50 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Pulteney Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Pulteney Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01225 464187.
How do patients rate The Pulteney Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at The Pulteney Practice said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Pulteney Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Pulteney Practice as Good at its last published inspection (report published 9 March 2017).
What are the opening times of The Pulteney Practice?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 October 2022. Bank holidays may differ.
How do I contact The Pulteney Practice?
Call 01225 464187 or visit its website, www.pulteney.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 35 Great Pulteney Street, Bath, BA2 4BY.
Does The Pulteney Practice have a branch surgery?
Yes. The Pulteney Practice also runs Dr Rolls RL & Partners (Bathampton Surgery, Holcombe Lane, Bathampton, Bath, BA2 6UL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Pulteney Practice?
Around 12,826 patients are registered (January 2025). The surgery is part of Unity Medical Group PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.