GP surgery in Sunderland
Sunderland GP Alliance South Hylton Surgery
2 Union Street, South Hylton, Sunderland, SR4 0LS
Scores 27 out of 100, below average for a GP surgery in England. 66% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone32
- Easy to contact online80
- Good experience of getting in touch22
- Did not wait too long for the appointment24
Quality of care 31
- Patients rate the surgery as good13
- Patients got what they needed20
- Doctors and nurses listen23
- Patients trust the staff23
- Inspection rating (Outstanding)98
- Health checks and screening done35
- Meets NHS clinical targets80
- Children vaccinated on time98
What patients say
95 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-12
change since last year
2025: 78% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 47% |
| Easy to contact via website | 71% | 58% | 49% |
| Easy to contact via NHS App | 51% | 54% | 34% |
| Reception staff helpful | 86% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 32% |
| Sees preferred clinician | 38% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 83% |
| Next steps within 2 days | 92% | 93% | 90% |
| Good experience of contacting | 65% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 61% |
| Waiting time was about right | 62% | 69% | 65% |
| Remote appointment | 15% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 79% |
| Treated with care and concern | 90% | 86% | 71% |
| Considered mental wellbeing | 82% | 75% | 69% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 89% | 93% | 81% |
| Involved in decisions | 88% | 92% | 83% |
| Needs were met | 86% | 90% | 87% |
| Overall | |||
| Overall experience good | 66% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 77% | 70% | 86% |
| Discussed managing condition | 38% | 43% | 44% |
| Agreed a care plan | 30% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 February 2024. Bank holidays may differ.
- Address
- 2 Union Street, South Hylton, Sunderland, SR4 0LS
- Phone
- 0191 534 1007
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland Central PCN (a group of local surgeries that share services)
- NHS code
- A89614 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.8% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 20.6% | 14.3% |
| Obesity | 23.7% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sunderland GP Alliance South Hylton Surgerythis surgery | – | 27 | 52% | 66% | Yes |
| Castletown Medical CentreSunderland, SR5 3EX | 0.6 miles | 59 | 76% | 82% | Yes |
| Hylton Medical GroupSunderland, SR4 7XF | 1.4 miles | 87 | 93% | 95% | Yes |
| Pallion Family PracticeSunderland, SR4 7XF | 1.4 miles | 55 | 66% | 79% | Yes |
| Pallion Primary Care ServicesSunderland, SR4 7XF | 1.4 miles | – | – | – | No |
| Springwell Medical GroupSunderland, SR3 4HG | 1.5 miles | 89 | 69% | 93% | Yes |
| The Broadway Medical PracticeSunderland, SR3 4HG | 1.5 miles | 83 | 88% | 86% | Yes |
| Forge Medical PracticeSunderland, SR4 6QE | 1.5 miles | 75 | 77% | 82% | Yes |
| Wearside Medical PracticeSunderland, SR4 7XF | 1.6 miles | 56 | 83% | 83% | Yes |
| Happy House SurgerySunderland, SR3 4BY | 1.7 miles | 84 | 87% | 88% | Yes |
Castletown Medical Centre is 0.6 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sunderland GP Alliance South Hylton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sunderland GP Alliance South Hylton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 534 1007.
How do patients rate Sunderland GP Alliance South Hylton Surgery?
In the 2026 NHS GP Patient Survey, 66% of patients at Sunderland GP Alliance South Hylton Surgery said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Sunderland GP Alliance South Hylton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Sunderland GP Alliance South Hylton Surgery as Outstanding at its last published inspection (report published 14 February 2025).
What are the opening times of Sunderland GP Alliance South Hylton Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 February 2024. Bank holidays may differ.
How do I contact Sunderland GP Alliance South Hylton Surgery?
Call 0191 534 1007. You can also book and order repeat prescriptions in the NHS App. The address is 2 Union Street, South Hylton, Sunderland, SR4 0LS.
How many patients are registered at Sunderland GP Alliance South Hylton Surgery?
Around 4,553 patients are registered (January 2025). The surgery is part of Sunderland Central PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.