GP surgery in Sunderland
Castletown Medical Centre
6 the Broadway, Castletown, Sunderland, SR5 3EX
Scores 59 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 66
- Easy to get through on the phone76
- Easy to contact online77
- Good experience of getting in touch36
- Did not wait too long for the appointment75
Quality of care 47
- Patients rate the surgery as good61
- Patients got what they needed46
- Doctors and nurses listen76
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done0
- Meets NHS clinical targets1
- Children vaccinated on time47
What patients say
91 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 79% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 63% |
| Easy to contact via website | 70% | 58% | 37% |
| Easy to contact via NHS App | 79% | 54% | 54% |
| Reception staff helpful | 89% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 15% |
| Sees preferred clinician | 73% | 42% | 73% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 79% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 71% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 62% |
| Waiting time was about right | 80% | 69% | 73% |
| Remote appointment | 26% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 86% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 86% | 75% | 78% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 94% | 93% | 89% |
| Involved in decisions | 86% | 92% | 89% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 82% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 87% |
| Supported by local services | 71% | 70% | 78% |
| Discussed managing condition | 41% | 43% | 43% |
| Agreed a care plan | 37% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 June 2026. Bank holidays may differ.
- Address
- 6 the Broadway, Castletown, Sunderland, SR5 3EX
- Phone
- 0191 549 5113
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland North PCN (a group of local surgeries that share services)
- NHS code
- A89036 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 14.8% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 44% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 47% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 41% | 57% |
| Diabetes: annual foot check | 51% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castletown Medical Centrethis surgery | – | 59 | 76% | 82% | Yes |
| Sunderland GP Alliance South Hylton SurgerySunderland, SR4 0LS | 0.6 miles | 27 | 52% | 66% | Yes |
| Red House Medical CentreSunderland, SR5 5PS | 1.4 miles | 5 | 56% | 58% | Yes |
| Pallion Family PracticeSunderland, SR4 7XF | 1.5 miles | 55 | 66% | 79% | Yes |
| Hylton Medical GroupSunderland, SR4 7XF | 1.5 miles | 87 | 93% | 95% | Yes |
| Pallion Primary Care ServicesSunderland, SR4 7XF | 1.5 miles | – | – | – | No |
| Forge Medical PracticeSunderland, SR4 6QE | 1.5 miles | 75 | 77% | 82% | Yes |
| Wearside Medical PracticeSunderland, SR4 7XF | 1.7 miles | 56 | 83% | 83% | Yes |
| Chester SurgerySunderland, SR4 7TU | 1.9 miles | 88 | 82% | 90% | Yes |
| The Broadway Medical PracticeSunderland, SR3 4HG | 2.0 miles | 83 | 88% | 86% | Yes |
Hylton Medical Group is 1.5 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castletown Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castletown Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 549 5113.
How do patients rate Castletown Medical Centre?
In the 2026 NHS GP Patient Survey, 82% of patients at Castletown Medical Centre said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Castletown Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Castletown Medical Centre as Good at its last published inspection (report published 2 October 2025).
What are the opening times of Castletown Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 June 2026. Bank holidays may differ.
How do I contact Castletown Medical Centre?
Call 0191 549 5113. You can also book and order repeat prescriptions in the NHS App. The address is 6 the Broadway, Castletown, Sunderland, SR5 3EX.
How many patients are registered at Castletown Medical Centre?
Around 2,112 patients are registered (January 2025). The surgery is part of Sunderland North PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.