GP surgery in Sedgley
Tandon Medical Centre (Oram & Partners)
Kent Street, Dudley, DY3 1UX
Scores 6 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 3
- Easy to get through on the phone7
- Easy to contact online0
- Good experience of getting in touch7
- Did not wait too long for the appointment7
Quality of care 14
- Patients rate the surgery as good12
- Patients got what they needed47
- Doctors and nurses listen20
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets13
- Children vaccinated on time27
What patients say
99 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 64% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 34% |
| Easy to contact via website | 15% | 58% | 7% |
| Easy to contact via NHS App | 24% | 54% | 24% |
| Reception staff helpful | 76% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 32% |
| Sees preferred clinician | 36% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 70% | 84% | 81% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 54% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 45% |
| Waiting time was about right | 51% | 69% | 45% |
| Remote appointment | 35% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 89% |
| Treated with care and concern | 82% | 86% | 86% |
| Considered mental wellbeing | 59% | 75% | 75% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 91% | 90% | 84% |
| Overall | |||
| Overall experience good | 65% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 69% |
| Supported by local services | 64% | 70% | 46% |
| Discussed managing condition | 37% | 43% | 30% |
| Agreed a care plan | 45% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 February 2025. Bank holidays may differ.
- Address
- Kent Street, Dudley, DY3 1UX
- Phone
- 01902 882243
- [email protected]
- Website
- www.hhs-tmc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Newcomen PCN (a group of local surgeries that share services)
- NHS code
- M87013 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Horseley Heath Surgery
- 14 Horseley Heath, Tipton, DY4 7QU
- Tandon Medical Centre
- 10 the Arcade Kent Street, Upper Gornal, Dudley, DY3 1UX · 01215 572027
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 16.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tandon Medical Centre (Oram & Partners)this surgery | – | 6 | 33% | 65% | Yes |
| The Ridgeway SurgeryDudley, DY3 3UH | 0.6 miles | 97 | 86% | 96% | Yes |
| The Greens Health CentreDudley, DY1 3QZ | 0.7 miles | 70 | 73% | 82% | Yes |
| Castle Meadows SurgeryDudley, DY1 2TY | 0.8 miles | 71 | 79% | 80% | Yes |
| Woodsetton Medical CentreDudley, DY3 1AF | 0.9 miles | 33 | 57% | 68% | Yes |
| Lower Gornal Medical PracticeDudley, DY3 2NQ | 1.1 miles | 47 | 60% | 75% | Yes |
| Bath Street Medical CentreDudley, DY3 1LS | 1.2 miles | – | – | – | – |
| St James Medical Practice2Dudley, DY1 2BY | 1.2 miles | 46 | 64% | 81% | Yes |
| St James Medical Practice1Dudley, DY1 2BY | 1.2 miles | 65 | 61% | 80% | Yes |
| Eve Hill Medical PracticeDudley, DY1 2QD | 1.3 miles | 86 | 78% | 90% | Yes |
The Ridgeway Surgery is 0.6 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tandon Medical Centre (Oram & Partners) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tandon Medical Centre (Oram & Partners) was taking on new patients. You can register online through the NHS website or call the surgery on 01902 882243.
How do patients rate Tandon Medical Centre (Oram & Partners)?
In the 2026 NHS GP Patient Survey, 65% of patients at Tandon Medical Centre (Oram & Partners) said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Tandon Medical Centre (Oram & Partners)?
The Care Quality Commission, which inspects GP surgeries in England, rated Tandon Medical Centre (Oram & Partners) as Good at its last published inspection (report published 8 March 2018).
What are the opening times of Tandon Medical Centre (Oram & Partners)?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 February 2025. Bank holidays may differ.
How do I contact Tandon Medical Centre (Oram & Partners)?
Call 01902 882243 or visit its website, www.hhs-tmc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Kent Street, Dudley, DY3 1UX.
Does Tandon Medical Centre (Oram & Partners) have a branch surgery?
Yes. Tandon Medical Centre (Oram & Partners) also runs Horseley Heath Surgery (14 Horseley Heath, Tipton, DY4 7QU) and Tandon Medical Centre (10 the Arcade Kent Street, Upper Gornal, Dudley, DY3 1UX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Tandon Medical Centre (Oram & Partners)?
Around 11,396 patients are registered (January 2025). The surgery is part of Swb Newcomen PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.