GP surgery in Taunton
Taunton Vale Healthcare
The Blackbrook Surgery, Lisieux Way, Taunton, TA1 2LB
Scores 63 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone58
- Easy to contact online96
- Good experience of getting in touch54
- Did not wait too long for the appointment78
Quality of care 52
- Patients rate the surgery as good72
- Patients got what they needed18
- Doctors and nurses listen51
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets42
- Children vaccinated on time42
What patients say
128 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+16
change since last year
2025: 69% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 70% |
| Easy to contact via website | 84% | 58% | 77% |
| Easy to contact via NHS App | 72% | 54% | 70% |
| Reception staff helpful | 93% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 18% |
| Sees preferred clinician | 42% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 93% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 77% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 59% |
| Waiting time was about right | 81% | 69% | 86% |
| Remote appointment | 41% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 87% | 86% | 87% |
| Considered mental wellbeing | 82% | 75% | 79% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 95% | 93% | 92% |
| Involved in decisions | 91% | 92% | 89% |
| Needs were met | 86% | 90% | 81% |
| Overall | |||
| Overall experience good | 85% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 82% |
| Supported by local services | 83% | 70% | 72% |
| Discussed managing condition | 56% | 43% | 49% |
| Agreed a care plan | 60% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 March 2025. Bank holidays may differ.
- Address
- The Blackbrook Surgery, Lisieux Way, Taunton, TA1 2LB
- Phone
- 01823 259444
- [email protected]
- Website
- www.tauntonvalehealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tone Valley PCN (a group of local surgeries that share services)
- NHS code
- L85014 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Victoria Gate Surgery
- East Reach, Taunton, TA1 3EX
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 22.1% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 19.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Taunton Vale Healthcarethis surgery | – | 63 | 66% | 85% | Yes |
| Warwick House Medical PracticeTaunton, TA1 2QA | 0.6 miles | 91 | 79% | 92% | Yes |
| St James Medical CentreTaunton, TA1 1JP | 0.9 miles | 53 | 49% | 84% | Yes |
| Crown Medical CentreTaunton, TA2 8QY | 1.0 miles | 49 | 66% | 84% | Yes |
| French Weir Health CentreTaunton, TA1 1NW | 1.4 miles | 66 | 64% | 79% | Yes |
| Lyngford ParkTaunton, TA2 8SQ | 1.5 miles | 81 | 77% | 92% | Yes |
| CreechTaunton, TA3 5FA | 1.8 miles | 88 | 80% | 89% | Yes |
| College Way SurgeryTaunton, TA1 4TY | 1.9 miles | 97 | 91% | 94% | Yes |
| North CurryTaunton, TA3 6NQ | 4.7 miles | 98 | 93% | 93% | Yes |
| Quantock Vale SurgeryTaunton, TA4 3LH | 5.5 miles | 78 | 76% | 88% | Yes |
Warwick House Medical Practice is 0.6 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Taunton Vale Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Taunton Vale Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01823 259444.
How do patients rate Taunton Vale Healthcare?
In the 2026 NHS GP Patient Survey, 85% of patients at Taunton Vale Healthcare said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Taunton Vale Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Taunton Vale Healthcare as Good at its last published inspection (report published 7 December 2018).
What are the opening times of Taunton Vale Healthcare?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 March 2025. Bank holidays may differ.
How do I contact Taunton Vale Healthcare?
Call 01823 259444 or visit its website, www.tauntonvalehealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Blackbrook Surgery, Lisieux Way, Taunton, TA1 2LB.
Does Taunton Vale Healthcare have a branch surgery?
Yes. Taunton Vale Healthcare also runs Victoria Gate Surgery (East Reach, Taunton, TA1 3EX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Taunton Vale Healthcare?
Around 13,436 patients are registered (January 2025). The surgery is part of Tone Valley PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.