GP surgery in Harborough
The Billesdon Surgery
4 Market Place, Billesdon, Leicester, LE7 9AJ
Scores 46 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone22
- Easy to contact online3
- Good experience of getting in touch24
- Did not wait too long for the appointment59
Quality of care 71
- Patients rate the surgery as good44
- Patients got what they needed80
- Doctors and nurses listen68
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets92
- Children vaccinated on time96
What patients say
110 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+9
change since last year
2025: 68% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 36% |
| Easy to contact via website | 28% | 58% | 15% |
| Easy to contact via NHS App | 47% | 54% | 34% |
| Reception staff helpful | 82% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 31% |
| Sees preferred clinician | 57% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 79% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 66% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 42% |
| Waiting time was about right | 75% | 69% | 60% |
| Remote appointment | 16% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 90% | 86% | 92% |
| Considered mental wellbeing | 78% | 75% | 65% |
| Had all the information needed | 98% | 92% | 97% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 99% | 92% | 93% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 74% |
| Supported by local services | 79% | 70% | 65% |
| Discussed managing condition | 46% | 43% | 47% |
| Agreed a care plan | 45% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 December 2024. Bank holidays may differ.
- Address
- 4 Market Place, Billesdon, Leicester, LE7 9AJ
- Phone
- 0116 259 6206
- Website
- www.billesdonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cross Counties PCN (a group of local surgeries that share services)
- NHS code
- C82022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bushby Surgery
- Hill Court, Main Street, Bushby, Leicester, LE7 9NY
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Pharmacy
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 11.7% | 13.9% |
| Smoking | 7.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Billesdon Surgerythis surgery | – | 46 | 46% | 77% | Yes |
| Downing Drive SurgeryLeicester, LE5 6LP | 5.3 miles | 74 | 65% | 83% | Yes |
| Severn SurgeryLeicester, LE2 4NW | 5.5 miles | 4 | 35% | 61% | Yes |
| St Elizabeth's Medical Centre (Ja Wood)Leicester, LE5 1DR | 5.6 miles | 44 | 49% | 80% | Yes |
| The Croft Medical CentreLeicester, LE2 4PE | 5.8 miles | 8 | 45% | 64% | Yes |
| Johnson Medical PracticeLeicester, LE5 1BL | 5.9 miles | 56 | 60% | 82% | Yes |
| The Central SurgeryLeicester, LE2 5AA | 6.2 miles | 15 | 29% | 67% | Yes |
| South Leicestershire Medical GroupLeicester, LE8 0LG | 6.2 miles | 17 | 28% | 71% | Yes |
| Rosemead Drive SurgeryLeicester, LE2 5PP | 6.3 miles | 70 | 81% | 82% | Yes |
| Willows HealthLeicester, LE5 4LJ | 6.3 miles | 0 | 25% | 48% | Yes |
Downing Drive Surgery is 5.3 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Billesdon Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Billesdon Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0116 259 6206.
How do patients rate The Billesdon Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at The Billesdon Surgery said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Billesdon Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Billesdon Surgery as Good at its last published inspection (report published 9 July 2024).
What are the opening times of The Billesdon Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 December 2024. Bank holidays may differ.
How do I contact The Billesdon Surgery?
Call 0116 259 6206 or visit its website, www.billesdonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 4 Market Place, Billesdon, Leicester, LE7 9AJ.
Does The Billesdon Surgery have a branch surgery?
Yes. The Billesdon Surgery also runs Bushby Surgery (Hill Court, Main Street, Bushby, Leicester, LE7 9NY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Billesdon Surgery?
Around 7,317 patients are registered (January 2025). The surgery is part of Cross Counties PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.