GP surgery in Luton
Malzeard Road Practice
2a Malzeard Road, Luton, LU3 1BD
Scores 34 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone24
- Easy to contact online75
- Good experience of getting in touch22
- Did not wait too long for the appointment38
Quality of care 44
- Patients rate the surgery as good34
- Patients got what they needed57
- Doctors and nurses listen51
- Patients trust the staff46
- Inspection rating (Not rated)–
- Health checks and screening done36
- Meets NHS clinical targets74
- Children vaccinated on time70
What patients say
88 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+8
change since last year
2025: 66% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 38% |
| Easy to contact via website | 69% | 58% | 28% |
| Easy to contact via NHS App | 47% | 54% | 40% |
| Reception staff helpful | 73% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 40% |
| Sees preferred clinician | 30% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 65% |
| Next steps within 2 days | 87% | 93% | 97% |
| Good experience of contacting | 65% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 37% |
| Waiting time was about right | 68% | 69% | 52% |
| Remote appointment | 30% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 80% |
| Treated with care and concern | 88% | 86% | 78% |
| Considered mental wellbeing | 82% | 75% | 71% |
| Had all the information needed | 91% | 92% | 85% |
| Confidence and trust | 93% | 93% | 89% |
| Involved in decisions | 92% | 92% | 87% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 74% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 55% |
| Supported by local services | 65% | 70% | 60% |
| Discussed managing condition | 65% | 43% | 53% |
| Agreed a care plan | 63% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6:30pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 1pm |
| Thursday | 9am to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 August 2018. Bank holidays may differ.
- Address
- 2a Malzeard Road, Luton, LU3 1BD
- Phone
- 01582 481700
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Phoenix Sunrisers PCN (a group of local surgeries that share services)
- NHS code
- E81631 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.4% | 15.2% |
| Diabetes | 13.9% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 8.0% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 46% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Malzeard Road Practicethis surgery | – | 34 | 48% | 75% | Yes |
| Bell House Medical CentreLuton, LU1 1BW | 0.3 miles | 33 | 54% | 80% | Yes |
| The Blenheim Medical CentreLuton, LU3 1HA | 0.3 miles | 23 | 44% | 71% | Yes |
| Lea Vale Medical PracticeLuton, LU1 1HH | 0.4 miles | 28 | 41% | 73% | Yes |
| Bute House Medical CentreLuton, LU1 1RW | 0.5 miles | 60 | 55% | 85% | Yes |
| Woodland Avenue PracticeLuton, LU3 1RW | 0.7 miles | 33 | 38% | 73% | Yes |
| Conway Medical CentreLuton, LU4 8BY | 0.7 miles | 57 | 62% | 78% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 0.8 miles | 3 | 43% | 56% | Yes |
| The Town Centre PracticeLuton, LU1 2SE | 0.8 miles | 27 | 45% | 76% | Yes |
| Castle Medical Group PracticeLuton, LU1 3AG | 0.9 miles | 5 | 43% | 66% | Yes |
Bute House Medical Centre is 0.5 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Malzeard Road Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Malzeard Road Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01582 481700.
How do patients rate Malzeard Road Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Malzeard Road Practice said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Malzeard Road Practice?
Reception is open Monday 9am to 6:30pm, Tuesday 9am to 6:30pm, Wednesday 9am to 1pm, Thursday 9am to 6:30pm, Friday 9am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 August 2018. Bank holidays may differ.
How do I contact Malzeard Road Practice?
Call 01582 481700. You can also book and order repeat prescriptions in the NHS App. The address is 2a Malzeard Road, Luton, LU3 1BD.
How many patients are registered at Malzeard Road Practice?
Around 9,776 patients are registered (January 2025). The surgery is part of Phoenix Sunrisers PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.