GP surgery in Chislehurst
The Chislehurst Partnership
42 High Street, Chislehurst, BR7 5AQ
Scores 20 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone14
- Easy to contact online25
- Good experience of getting in touch29
- Did not wait too long for the appointment23
Quality of care 27
- Patients rate the surgery as good17
- Patients got what they needed73
- Doctors and nurses listen36
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets36
- Children vaccinated on time32
What patients say
115 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 69% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 21% |
| Easy to contact via website | 47% | 58% | 49% |
| Easy to contact via NHS App | 64% | 54% | 40% |
| Reception staff helpful | 86% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 39% |
| Sees preferred clinician | 28% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 82% |
| Next steps within 2 days | 81% | 93% | 76% |
| Good experience of contacting | 68% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 33% |
| Waiting time was about right | 61% | 69% | 44% |
| Remote appointment | 22% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 88% |
| Treated with care and concern | 82% | 86% | 86% |
| Considered mental wellbeing | 64% | 75% | 66% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 91% | 93% | 90% |
| Involved in decisions | 93% | 92% | 91% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 68% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 79% |
| Supported by local services | 75% | 70% | 63% |
| Discussed managing condition | 35% | 43% | 30% |
| Agreed a care plan | 50% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 August 2024. Bank holidays may differ.
- Address
- 42 High Street, Chislehurst, BR7 5AQ
- Phone
- 020 8295 8280
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mottingham, Downham & Chislehurst PCN (a group of local surgeries that share services)
- NHS code
- G84010 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- the Woodlands Practice
- 11 Red Hill, Chislehurst, BR7 6DB
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 8.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 47% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Chislehurst Partnershipthis surgery | – | 20 | 40% | 68% | Yes |
| Elmstead Medical ClinicLondon, SE9 3JD | 0.9 miles | 62 | 76% | 85% | Yes |
| New Eltham and Blackfen Medical CentreLondon, SE9 3PT | 1.1 miles | 48 | 60% | 78% | Yes |
| Woodlands SurgerySidcup, DA15 8DF | 1.7 miles | 56 | 47% | 83% | Yes |
| Sidcup Medical CentreSidcup, DA14 6BU | 1.7 miles | 3 | 30% | 63% | Yes |
| Station Road SurgerySidcup, DA15 7DS | 1.7 miles | – | – | – | – |
| Barnard Medical GroupSidcup, DA14 4TA | 1.8 miles | 15 | 46% | 70% | Yes |
| South View PartnershipBromley, BR1 3DR | 2.0 miles | 45 | 53% | 78% | Yes |
| Broomwood Health CentreOrpington, BR5 2JP | 2.1 miles | 18 | 55% | 73% | Yes |
| Eltham Palace SurgeryLondon, SE9 5DQ | 2.2 miles | 14 | 65% | 69% | – |
Elmstead Medical Clinic is 0.9 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Chislehurst Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Chislehurst Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 020 8295 8280.
How do patients rate The Chislehurst Partnership?
In the 2026 NHS GP Patient Survey, 68% of patients at The Chislehurst Partnership said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Chislehurst Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated The Chislehurst Partnership as Good at its last published inspection (report published 22 September 2016).
What are the opening times of The Chislehurst Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 August 2024. Bank holidays may differ.
How do I contact The Chislehurst Partnership?
Call 020 8295 8280. You can also book and order repeat prescriptions in the NHS App. The address is 42 High Street, Chislehurst, BR7 5AQ.
Does The Chislehurst Partnership have a branch surgery?
Yes. The Chislehurst Partnership also runs the Woodlands Practice (11 Red Hill, Chislehurst, BR7 6DB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Chislehurst Partnership?
Around 24,070 patients are registered (January 2025). The surgery is part of Mottingham, Downham & Chislehurst PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.