GP surgery in Eltham
Eltham Palace Surgery
30 Passey Place, London, SE9 5DQ
Scores 14 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone56
- Easy to contact online27
- Good experience of getting in touch31
- Did not wait too long for the appointment14
Quality of care 3
- Patients rate the surgery as good18
- Patients got what they needed11
- Doctors and nurses listen21
- Patients trust the staff28
- Inspection rating (Not rated)–
- Health checks and screening done16
- Meets NHS clinical targets4
- Children vaccinated on time2
What patients say
106 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
69%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 69% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 51% |
| Easy to contact via website | 48% | 58% | 49% |
| Easy to contact via NHS App | 45% | 54% | 41% |
| Reception staff helpful | 83% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 29% |
| Sees preferred clinician | 47% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 79% |
| Next steps within 2 days | 92% | 93% | 95% |
| Good experience of contacting | 69% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 59% |
| Waiting time was about right | 56% | 69% | 53% |
| Remote appointment | 28% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 77% |
| Treated with care and concern | 83% | 86% | 78% |
| Considered mental wellbeing | 82% | 75% | 70% |
| Had all the information needed | 94% | 92% | 82% |
| Confidence and trust | 91% | 93% | 90% |
| Involved in decisions | 92% | 92% | 82% |
| Needs were met | 83% | 90% | 80% |
| Overall | |||
| Overall experience good | 69% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 73% |
| Supported by local services | 51% | 70% | 50% |
| Discussed managing condition | 33% | 43% | 37% |
| Agreed a care plan | 63% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- 30 Passey Place, London, SE9 5DQ
- Phone
- 020 82948150
- Works with
- Eltham PCN (a group of local surgeries that share services)
- NHS code
- G83015
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.5% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Eltham Palace Surgerythis surgery | – | 14 | 65% | 69% | – |
| Eltham Medical PracticeLondon, SE9 5DQ | under 0.1 miles | 35 | 59% | 78% | Yes |
| Everest Health PartnershipLondon, SE9 6ER | 0.4 miles | 7 | 45% | 61% | Yes |
| Elmstead Medical ClinicLondon, SE9 3JD | 1.3 miles | 62 | 76% | 85% | Yes |
| New Eltham and Blackfen Medical CentreLondon, SE9 3PT | 1.4 miles | 48 | 60% | 78% | Yes |
| Woodlands SurgerySidcup, DA15 8DF | 1.7 miles | 56 | 47% | 83% | Yes |
| Manor Brook PMSLondon, SE3 0EN | 1.8 miles | 71 | 64% | 89% | Yes |
| Nightingale SurgeryLondon, SE12 8NP | 1.9 miles | 62 | 79% | 90% | Yes |
| Bellegrove SurgeryWelling, DA16 3RE | 2.1 miles | 51 | 65% | 86% | Yes |
| The Westwood SurgeryWelling, DA16 2HE | 2.1 miles | 30 | 56% | 73% | Yes |
Eltham Medical Practice is under 0.1 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Eltham Palace Surgery?
In the 2026 NHS GP Patient Survey, 69% of patients at Eltham Palace Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
How do I contact Eltham Palace Surgery?
Call 020 82948150. The address is 30 Passey Place, London, SE9 5DQ.
How many patients are registered at Eltham Palace Surgery?
Around 7,824 patients are registered (January 2025). The surgery is part of Eltham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.