GP surgery in Greenwich
New Eltham and Blackfen Medical Centre
52 Thaxted Road, New Eltham, London, SE9 3PT
Scores 48 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone46
- Easy to contact online75
- Good experience of getting in touch40
- Did not wait too long for the appointment90
Quality of care 28
- Patients rate the surgery as good46
- Patients got what they needed42
- Doctors and nurses listen14
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets0
- Children vaccinated on time23
What patients say
99 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+8
change since last year
2025: 70% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 47% |
| Easy to contact via website | 68% | 58% | 53% |
| Easy to contact via NHS App | 50% | 54% | 31% |
| Reception staff helpful | 88% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 34% |
| Sees preferred clinician | 43% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 79% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 72% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 38% |
| Waiting time was about right | 87% | 69% | 70% |
| Remote appointment | 52% | 26% | 65% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 73% |
| Treated with care and concern | 70% | 86% | 73% |
| Considered mental wellbeing | 62% | 75% | 62% |
| Had all the information needed | 89% | 92% | 87% |
| Confidence and trust | 92% | 93% | 86% |
| Involved in decisions | 90% | 92% | 83% |
| Needs were met | 90% | 90% | 81% |
| Overall | |||
| Overall experience good | 78% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 60% |
| Supported by local services | 64% | 70% | 42% |
| Discussed managing condition | 38% | 43% | 27% |
| Agreed a care plan | 31% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 3 August 2020. Bank holidays may differ.
- Address
- 52 Thaxted Road, New Eltham, London, SE9 3PT
- Phone
- 020 8850 2458
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eltham PCN (a group of local surgeries that share services)
- NHS code
- G83628 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Blackfen Medical Centre
- 161 Blackfen Road, Sidcup, DA15 8PZ
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 November 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 4.3% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 8.7% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Eltham and Blackfen Medical Centrethis surgery | – | 48 | 60% | 78% | Yes |
| Elmstead Medical ClinicLondon, SE9 3JD | 0.7 miles | 62 | 76% | 85% | Yes |
| Woodlands SurgerySidcup, DA15 8DF | 0.7 miles | 56 | 47% | 83% | Yes |
| The Chislehurst PartnershipChislehurst, BR7 5AQ | 1.1 miles | 20 | 40% | 68% | Yes |
| Station Road SurgerySidcup, DA15 7DS | 1.2 miles | – | – | – | – |
| Eltham Palace SurgeryLondon, SE9 5DQ | 1.4 miles | 14 | 65% | 69% | – |
| Eltham Medical PracticeLondon, SE9 5DQ | 1.4 miles | 35 | 59% | 78% | Yes |
| Barnard Medical GroupSidcup, DA14 4TA | 1.4 miles | 15 | 46% | 70% | Yes |
| Sidcup Medical CentreSidcup, DA14 6BU | 1.6 miles | 3 | 30% | 63% | Yes |
| Everest Health PartnershipLondon, SE9 6ER | 1.8 miles | 7 | 45% | 61% | Yes |
Elmstead Medical Clinic is 0.7 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Eltham and Blackfen Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Eltham and Blackfen Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8850 2458.
How do patients rate New Eltham and Blackfen Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at New Eltham and Blackfen Medical Centre said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for New Eltham and Blackfen Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated New Eltham and Blackfen Medical Centre as Good at its last published inspection (report published 1 November 2018).
What are the opening times of New Eltham and Blackfen Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 3 August 2020. Bank holidays may differ.
How do I contact New Eltham and Blackfen Medical Centre?
Call 020 8850 2458. You can also book and order repeat prescriptions in the NHS App. The address is 52 Thaxted Road, New Eltham, London, SE9 3PT.
Does New Eltham and Blackfen Medical Centre have a branch surgery?
Yes. New Eltham and Blackfen Medical Centre also runs Blackfen Medical Centre (161 Blackfen Road, Sidcup, DA15 8PZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at New Eltham and Blackfen Medical Centre?
Around 10,671 patients are registered (January 2025). The surgery is part of Eltham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.