GP surgery in Dorset
The Cranborne Practice
The Surgery, Pennys Lane, Cranborne, Wimborne, BH21 5QE
Scores 92 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone88
- Easy to contact online96
- Good experience of getting in touch77
- Did not wait too long for the appointment85
Quality of care 90
- Patients rate the surgery as good90
- Patients got what they needed96
- Doctors and nurses listen75
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done71
- Meets NHS clinical targets46
- Children vaccinated on time38
What patients say
108 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 87% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 84% |
| Easy to contact via website | 84% | 58% | 86% |
| Easy to contact via NHS App | 87% | 54% | 80% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 26% |
| Sees preferred clinician | 54% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 84% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 79% |
| Waiting time was about right | 84% | 69% | 95% |
| Remote appointment | 39% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 94% |
| Treated with care and concern | 92% | 86% | 94% |
| Considered mental wellbeing | 91% | 75% | 84% |
| Had all the information needed | 98% | 92% | 95% |
| Confidence and trust | 98% | 93% | 98% |
| Involved in decisions | 97% | 92% | 98% |
| Needs were met | 99% | 90% | 95% |
| Overall | |||
| Overall experience good | 91% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 85% |
| Supported by local services | 79% | 70% | 72% |
| Discussed managing condition | 46% | 43% | 51% |
| Agreed a care plan | 55% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 5pm |
| Tuesday | 8am to 5:30pm |
| Wednesday | 8am to 5pm |
| Thursday | 8am to 5pm |
| Friday | 8am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 June 2026. Bank holidays may differ.
- Address
- The Surgery, Pennys Lane, Cranborne, Wimborne, BH21 5QE
- Phone
- 01725 517272
- [email protected]
- Website
- www.thecranbornepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crane Valley PCN (a group of local surgeries that share services)
- NHS code
- J81058 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Lake Road Surgery
- Lake Road, Verwood, BH31 6EH
- The Village Hall
- Alderholt, Fordingbridge, SP6 3EP
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.4% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Cranborne Practicethis surgery | – | 92 | 84% | 91% | Yes |
| The Verwood SurgeryVerwood, BH31 7PY | 3.1 miles | 70 | 90% | 84% | Yes |
| Fordingbridge SurgeryFordingbridge, SP6 1RS | 5.5 miles | 60 | 43% | 85% | Yes |
| West Moors Village SurgeryFerndown, BH22 0JB | 6.7 miles | 42 | 71% | 76% | Yes |
| Ringwood Medical CentreRingwood, BH24 1JY | 7.6 miles | 51 | 61% | 75% | Yes |
| Cornerways Medical CentreRingwood, BH24 1SD | 7.9 miles | 60 | 49% | 88% | Yes |
| The Barcellos Family PracticeFerndown, BH22 8AZ | 8.0 miles | 85 | 83% | 93% | Yes |
| Orchid House SurgeryFerndown, BH22 9HB | 8.2 miles | 86 | 79% | 90% | Yes |
| Penny's Hill PracticeFerndown, BH22 9HB | 8.2 miles | 85 | 74% | 91% | Yes |
| Walford Mill Medical CentreWimborne, BH21 1NL | 8.5 miles | 76 | 64% | 87% | Yes |
Common questions
Is The Cranborne Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Cranborne Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01725 517272.
How do patients rate The Cranborne Practice?
In the 2026 NHS GP Patient Survey, 91% of patients at The Cranborne Practice said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Cranborne Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Cranborne Practice as Good at its last published inspection (report published 30 December 2016).
What are the opening times of The Cranborne Practice?
Reception is open Monday 8am to 5pm, Tuesday 8am to 5:30pm, Wednesday 8am to 5pm, Thursday 8am to 5pm, Friday 8am to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 June 2026. Bank holidays may differ.
How do I contact The Cranborne Practice?
Call 01725 517272 or visit its website, www.thecranbornepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Pennys Lane, Cranborne, Wimborne, BH21 5QE.
Does The Cranborne Practice have a branch surgery?
Yes. The Cranborne Practice also runs Lake Road Surgery (Lake Road, Verwood, BH31 6EH) and The Village Hall (Alderholt, Fordingbridge, SP6 3EP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Cranborne Practice?
Around 13,325 patients are registered (January 2025). The surgery is part of Crane Valley PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.