GP surgery in Dorset
West Moors Village Surgery
Vernon House, 164 Station Road, West Moors, Ferndown, BH22 0JB
Scores 42 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone67
- Easy to contact online29
- Good experience of getting in touch52
- Did not wait too long for the appointment5
Quality of care 48
- Patients rate the surgery as good38
- Patients got what they needed53
- Doctors and nurses listen45
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done53
- Meets NHS clinical targets84
- Children vaccinated on time85
What patients say
120 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-12
change since last year
2025: 88% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 68% |
| Easy to contact via website | 49% | 58% | 58% |
| Easy to contact via NHS App | 61% | 54% | 67% |
| Reception staff helpful | 86% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 27% |
| Sees preferred clinician | 73% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 96% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 73% |
| Waiting time was about right | 48% | 69% | 66% |
| Remote appointment | 17% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 85% |
| Treated with care and concern | 81% | 86% | 90% |
| Considered mental wellbeing | 67% | 75% | 87% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 94% | 92% | 89% |
| Needs were met | 92% | 90% | 95% |
| Overall | |||
| Overall experience good | 76% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 82% |
| Supported by local services | 79% | 70% | 78% |
| Discussed managing condition | 39% | 43% | 46% |
| Agreed a care plan | 19% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 April 2026. Bank holidays may differ.
- Address
- Vernon House, 164 Station Road, West Moors, Ferndown, BH22 0JB
- Phone
- 01202 865800
- [email protected]
- Website
- www.wmgp.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crane Valley PCN (a group of local surgeries that share services)
- NHS code
- J81022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Rushmore House
- 67-71 Church Road, Three Legged Cross, Wimborne, BH21 6RQ
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 9.4% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 6.7% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Moors Village Surgerythis surgery | – | 42 | 71% | 76% | Yes |
| The Barcellos Family PracticeFerndown, BH22 8AZ | 1.4 miles | 85 | 83% | 93% | Yes |
| Orchid House SurgeryFerndown, BH22 9HB | 1.6 miles | 86 | 79% | 90% | Yes |
| Penny's Hill PracticeFerndown, BH22 9HB | 1.6 miles | 85 | 74% | 91% | Yes |
| The Verwood SurgeryVerwood, BH31 7PY | 3.9 miles | 70 | 90% | 84% | Yes |
| Kinson Road Medical CentreBournemouth, BH10 5EY | 4.0 miles | 27 | 59% | 71% | Yes |
| The Quarter Jack SurgeryWimborne, BH21 1AP | 4.5 miles | 59 | 50% | 81% | Yes |
| Walford Mill Medical CentreWimborne, BH21 1NL | 4.6 miles | 76 | 64% | 87% | Yes |
| Ringwood Medical CentreRingwood, BH24 1JY | 4.6 miles | 51 | 61% | 75% | Yes |
| James Fisher Medical CentreBournemouth, BH9 3LQ | 4.6 miles | 41 | 64% | 79% | Yes |
The Barcellos Family Practice is 1.4 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Moors Village Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Moors Village Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01202 865800.
How do patients rate West Moors Village Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at West Moors Village Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West Moors Village Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West Moors Village Surgery as Good at its last published inspection (report published 1 March 2018).
What are the opening times of West Moors Village Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 April 2026. Bank holidays may differ.
How do I contact West Moors Village Surgery?
Call 01202 865800 or visit its website, www.wmgp.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Vernon House, 164 Station Road, West Moors, Ferndown, BH22 0JB.
Does West Moors Village Surgery have a branch surgery?
Yes. West Moors Village Surgery also runs Rushmore House (67-71 Church Road, Three Legged Cross, Wimborne, BH21 6RQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at West Moors Village Surgery?
Around 5,414 patients are registered (January 2025). The surgery is part of Crane Valley PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.