GP surgery in Stockton-on-Tees
The Densham Surgery
Health Centre, Lawson Street, Stockton-on-Tees, TS18 1HU
Scores 53 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone44
- Easy to contact online80
- Good experience of getting in touch26
- Did not wait too long for the appointment40
Quality of care 70
- Patients rate the surgery as good70
- Patients got what they needed83
- Doctors and nurses listen69
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets17
- Children vaccinated on time10
What patients say
98 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
about the England average (57%)
85%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 82% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 52% |
| Easy to contact via website | 72% | 58% | 46% |
| Easy to contact via NHS App | 67% | 54% | 56% |
| Reception staff helpful | 93% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 43% |
| Sees preferred clinician | 35% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 68% | 84% | 77% |
| Next steps within 2 days | 80% | 93% | 89% |
| Good experience of contacting | 67% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 55% |
| Waiting time was about right | 68% | 69% | 70% |
| Remote appointment | 32% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 88% |
| Treated with care and concern | 86% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 87% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 96% | 92% | 92% |
| Needs were met | 96% | 90% | 93% |
| Overall | |||
| Overall experience good | 85% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 83% |
| Supported by local services | 67% | 70% | 64% |
| Discussed managing condition | 51% | 43% | 46% |
| Agreed a care plan | 24% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2024. Bank holidays may differ.
- Address
- Health Centre, Lawson Street, Stockton-on-Tees, TS18 1HU
- Phone
- 01642 672351
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stockton PCN (a group of local surgeries that share services)
- NHS code
- A81001 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Lift
- Off-site car parking nearby
- Parent and child parking spaces
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 8.8% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 17.5% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Densham Surgerythis surgery | – | 53 | 59% | 85% | Yes |
| The Dovecot SurgeryStockton-on-Tees, TS18 1HU | under 0.1 miles | 14 | 52% | 70% | Yes |
| Woodlands Family Medical CentreStockton-on-Tees, TS18 1YE | 0.1 mile | 54 | 52% | 75% | Yes |
| Riverside Medical PracticeStockton-on-Tees, TS18 2AP | 0.5 miles | 70 | 91% | 84% | Yes |
| Tennant Street Medical PracticeStockton-on-Tees, TS18 2AT | 0.5 miles | 72 | 50% | 89% | Yes |
| Alma Medical CentreStockton-on-Tees, TS18 2BP | 0.5 miles | 27 | 27% | 76% | Yes |
| Queens Park Medical CentreStockton on Tees, TS18 2AW | 0.6 miles | 47 | 48% | 86% | Yes |
| Elm Tree SurgeryStockton-on-Tees, TS17 6PG | 0.9 miles | 94 | 95% | 91% | Yes |
| Norton Medical CentreStockton-on-Tees, TS20 2UZ | 1.9 miles | 14 | 32% | 68% | Yes |
| Thornaby & Barwick Medical GroupStockton-on-Tees, TS17 0EE | 1.9 miles | 50 | 56% | 79% | Yes |
Riverside Medical Practice is 0.5 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Densham Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Densham Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01642 672351.
How do patients rate The Densham Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at The Densham Surgery said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Densham Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Densham Surgery as Good at its last published inspection (report published 13 March 2026).
What are the opening times of The Densham Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 May 2024. Bank holidays may differ.
How do I contact The Densham Surgery?
Call 01642 672351. You can also book and order repeat prescriptions in the NHS App. The address is Health Centre, Lawson Street, Stockton-on-Tees, TS18 1HU.
How many patients are registered at The Densham Surgery?
Around 3,904 patients are registered (January 2025). The surgery is part of Stockton PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.