GP surgery in Thornaby-on-Tees
Thornaby & Barwick Medical Group
Thornaby Health Centre, Trenchard Avenue, Thornaby, Stockton-on-Tees, TS17 0EE
Scores 50 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 49
- Easy to get through on the phone39
- Easy to contact online34
- Good experience of getting in touch55
- Did not wait too long for the appointment60
Quality of care 50
- Patients rate the surgery as good51
- Patients got what they needed25
- Doctors and nurses listen54
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets84
- Children vaccinated on time78
What patients say
130 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 82% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 44% |
| Easy to contact via website | 52% | 58% | 66% |
| Easy to contact via NHS App | 63% | 54% | 65% |
| Reception staff helpful | 91% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 20% |
| Sees preferred clinician | 29% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 80% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 77% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 56% |
| Waiting time was about right | 75% | 69% | 68% |
| Remote appointment | 20% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 92% |
| Treated with care and concern | 86% | 86% | 82% |
| Considered mental wellbeing | 77% | 75% | 72% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 91% | 93% | 98% |
| Involved in decisions | 95% | 92% | 91% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 79% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 88% |
| Supported by local services | 65% | 70% | 73% |
| Discussed managing condition | 40% | 43% | 43% |
| Agreed a care plan | 46% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 October 2024. Bank holidays may differ.
- Address
- Thornaby Health Centre, Trenchard Avenue, Thornaby, Stockton-on-Tees, TS17 0EE
- Phone
- 01642 762921
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bytes PCN (a group of local surgeries that share services)
- NHS code
- A81034 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Barwick Medical Centre
- Lowfields Avenue, Ingleby Barwick, Stockton-on-Tees, TS17 0RJ
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in Braille
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 24.0% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thornaby & Barwick Medical Groupthis surgery | – | 50 | 56% | 79% | Yes |
| Woodbridge PracticeStockton-on-Tees, TS17 0EE | under 0.1 miles | 23 | 46% | 71% | Yes |
| Elm Tree SurgeryStockton-on-Tees, TS17 6PG | 1.2 miles | 94 | 95% | 91% | Yes |
| Acklam Medical CentreMiddlesbrough, TS5 8SB | 1.2 miles | 27 | 45% | 72% | Yes |
| Cambridge Medical GroupMiddlesbrough, TS5 5NN | 1.9 miles | 34 | 49% | 77% | Yes |
| The Dovecot SurgeryStockton-on-Tees, TS18 1HU | 1.9 miles | 14 | 52% | 70% | Yes |
| The Densham SurgeryStockton-on-Tees, TS18 1HU | 1.9 miles | 53 | 59% | 85% | Yes |
| Woodlands Family Medical CentreStockton-on-Tees, TS18 1YE | 2.0 miles | 54 | 52% | 75% | Yes |
| Tennant Street Medical PracticeStockton-on-Tees, TS18 2AT | 2.3 miles | 72 | 50% | 89% | Yes |
| Queens Park Medical CentreStockton on Tees, TS18 2AW | 2.3 miles | 47 | 48% | 86% | Yes |
Elm Tree Surgery is 1.2 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thornaby & Barwick Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thornaby & Barwick Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01642 762921.
How do patients rate Thornaby & Barwick Medical Group?
In the 2026 NHS GP Patient Survey, 79% of patients at Thornaby & Barwick Medical Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Thornaby & Barwick Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Thornaby & Barwick Medical Group as Good at its last published inspection (report published 15 November 2022).
What are the opening times of Thornaby & Barwick Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 12:30pm 1:30pm to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 October 2024. Bank holidays may differ.
How do I contact Thornaby & Barwick Medical Group?
Call 01642 762921. You can also book and order repeat prescriptions in the NHS App. The address is Thornaby Health Centre, Trenchard Avenue, Thornaby, Stockton-on-Tees, TS17 0EE.
Does Thornaby & Barwick Medical Group have a branch surgery?
Yes. Thornaby & Barwick Medical Group also runs Barwick Medical Centre (Lowfields Avenue, Ingleby Barwick, Stockton-on-Tees, TS17 0RJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Thornaby & Barwick Medical Group?
Around 20,885 patients are registered (January 2025). The surgery is part of Bytes PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.