GP surgery in West Molesey
The Groves Hinchley Wood
3 Station Approach, Hinchley Wood, Esher, KT10 0SP
Scores 69 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone70
- Easy to contact online43
- Good experience of getting in touch49
- Did not wait too long for the appointment68
Quality of care 74
- Patients rate the surgery as good64
- Patients got what they needed48
- Doctors and nurses listen64
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets92
- Children vaccinated on time88
What patients say
126 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+3
change since last year
2025: 80% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 56% |
| Easy to contact via website | 56% | 58% | 67% |
| Easy to contact via NHS App | 46% | 54% | 55% |
| Reception staff helpful | 91% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 19% |
| Sees preferred clinician | 28% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 86% |
| Next steps within 2 days | 92% | 93% | 100% |
| Good experience of contacting | 75% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 45% |
| Waiting time was about right | 77% | 69% | 75% |
| Remote appointment | 31% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 86% |
| Considered mental wellbeing | 70% | 75% | 74% |
| Had all the information needed | 95% | 92% | 92% |
| Confidence and trust | 96% | 93% | 94% |
| Involved in decisions | 99% | 92% | 92% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 83% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 83% |
| Supported by local services | 61% | 70% | 76% |
| Discussed managing condition | 49% | 43% | 18% |
| Agreed a care plan | 74% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 December 2018. Bank holidays may differ.
- Address
- 3 Station Approach, Hinchley Wood, Esher, KT10 0SP
- Phone
- 020 3836 7090
- Website
- thegroveshinchleywood.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Elmbridge PCN (a group of local surgeries that share services)
- NHS code
- H81672 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.3% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.3% | 14.3% |
| Obesity | 6.7% | 13.9% |
| Smoking | 7.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Groves Hinchley Woodthis surgery | – | 69 | 72% | 83% | Yes |
| Thorkhill SurgeryThames Ditton, KT7 0UP | 0.8 miles | 24 | 28% | 68% | Yes |
| Capelfield SurgeryEsher, KT10 0EH | 1.0 miles | 63 | 57% | 78% | Yes |
| Littleton SurgeryEsher, KT10 9NY | 1.2 miles | 25 | 63% | 71% | Yes |
| Esher Green SurgeryEsher, KT10 8BX | 1.3 miles | 80 | 70% | 86% | Yes |
| Chessington Park SurgeryChessington, KT9 2GY | 1.6 miles | 82 | 68% | 90% | Yes |
| Hook SurgeryChessington, KT9 2GY | 1.6 miles | 59 | 65% | 83% | Yes |
| Orchard PracticeChessington, KT9 1AG | 1.6 miles | 88 | 74% | 94% | Yes |
| Glenlyn Medical CentreEast Molesey, KT8 0JX | 1.7 miles | 6 | 28% | 55% | Yes |
| Claremont Medical CentreSurbiton, KT6 6BS | 1.8 miles | 87 | 59% | 93% | Yes |
Esher Green Surgery is 1.3 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Groves Hinchley Wood taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Groves Hinchley Wood was taking on new patients. You can register online through the NHS website or call the surgery on 020 3836 7090.
How do patients rate The Groves Hinchley Wood?
In the 2026 NHS GP Patient Survey, 83% of patients at The Groves Hinchley Wood said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 69 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Groves Hinchley Wood?
The Care Quality Commission, which inspects GP surgeries in England, rated The Groves Hinchley Wood as Good at its last published inspection (report published 28 February 2019).
What are the opening times of The Groves Hinchley Wood?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 December 2018. Bank holidays may differ.
How do I contact The Groves Hinchley Wood?
Call 020 3836 7090 or visit its website, thegroveshinchleywood.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 3 Station Approach, Hinchley Wood, Esher, KT10 0SP.
How many patients are registered at The Groves Hinchley Wood?
Around 6,333 patients are registered (January 2025). The surgery is part of East Elmbridge PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.