GP surgery in West Molesey
Glenlyn Medical Centre
115 Molesey Park Road, East Molesey, KT8 0JX
Scores 6 out of 100, poor for a GP surgery in England. 55% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone4
- Easy to contact online30
- Good experience of getting in touch7
- Did not wait too long for the appointment13
Quality of care 10
- Patients rate the surgery as good3
- Patients got what they needed26
- Doctors and nurses listen22
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets42
- Children vaccinated on time58
What patients say
99 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
55%
say their experience is good
well below the England average (77%)
+8
change since last year
2025: 48% · 2026: 55%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 19% |
| Easy to contact via website | 50% | 58% | 35% |
| Easy to contact via NHS App | 44% | 54% | 37% |
| Reception staff helpful | 70% | 85% | 63% |
| Seeing the same person | |||
| Has a preferred clinician | 15% | 31% | 19% |
| Sees preferred clinician | 21% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 66% |
| Next steps within 2 days | 79% | 93% | 90% |
| Good experience of contacting | 55% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 33% |
| Waiting time was about right | 55% | 69% | 47% |
| Remote appointment | 26% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 73% |
| Treated with care and concern | 82% | 86% | 73% |
| Considered mental wellbeing | 54% | 75% | 59% |
| Had all the information needed | 91% | 92% | 84% |
| Confidence and trust | 91% | 93% | 82% |
| Involved in decisions | 83% | 92% | 88% |
| Needs were met | 87% | 90% | 86% |
| Overall | |||
| Overall experience good | 55% | 77% | 48% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 86% |
| Supported by local services | 66% | 70% | 64% |
| Discussed managing condition | 30% | 43% | 36% |
| Agreed a care plan | 44% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 August 2020. Bank holidays may differ.
- Address
- 115 Molesey Park Road, East Molesey, KT8 0JX
- Phone
- 020 8979 3253
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Elmbridge PCN (a group of local surgeries that share services)
- NHS code
- H81078 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Giggs Hill Surgery
- 14 Raphael Drive, Thames Ditton, KT7 0EB · 02083 988467
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Glenlyn Medical Centrethis surgery | – | 6 | 28% | 55% | Yes |
| Vine Medical CentreEast Molesey, KT8 9LJ | 0.4 miles | 91 | 71% | 89% | Yes |
| Esher Green SurgeryEsher, KT10 8BX | 1.6 miles | 80 | 70% | 86% | Yes |
| Thorkhill SurgeryThames Ditton, KT7 0UP | 1.6 miles | 24 | 28% | 68% | Yes |
| Hampton Medical CentreHampton, TW12 2PB | 1.6 miles | 76 | 51% | 85% | Yes |
| The Groves Hinchley WoodEsher, KT10 0SP | 1.7 miles | 69 | 72% | 83% | Yes |
| Broad Lane SurgeryHampton, TW12 3AX | 1.8 miles | 66 | 58% | 87% | Yes |
| Littleton SurgeryEsher, KT10 9NY | 2.0 miles | 25 | 63% | 71% | Yes |
| Park Road SurgeryTeddington, TW11 0AU | 2.1 miles | 81 | 75% | 90% | Yes |
| Hampton Hill Medical CentreHampton, TW12 1NY | 2.1 miles | 59 | 45% | 83% | Yes |
Vine Medical Centre is 0.4 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Glenlyn Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Glenlyn Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8979 3253.
How do patients rate Glenlyn Medical Centre?
In the 2026 NHS GP Patient Survey, 55% of patients at Glenlyn Medical Centre said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Glenlyn Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Glenlyn Medical Centre as Good at its last published inspection (report published 10 January 2017).
What are the opening times of Glenlyn Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 August 2020. Bank holidays may differ.
How do I contact Glenlyn Medical Centre?
Call 020 8979 3253. You can also book and order repeat prescriptions in the NHS App. The address is 115 Molesey Park Road, East Molesey, KT8 0JX.
Does Glenlyn Medical Centre have a branch surgery?
Yes. Glenlyn Medical Centre also runs Giggs Hill Surgery (14 Raphael Drive, Thames Ditton, KT7 0EB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Glenlyn Medical Centre?
Around 16,887 patients are registered (January 2025). The surgery is part of East Elmbridge PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.