GP surgery in Hastings
The Hill Surgery
Ore Clinic, 407 Old London Road, Hastings, TN35 5BH
Scores 11 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Inadequate in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone4
- Easy to contact online50
- Good experience of getting in touch14
- Did not wait too long for the appointment33
Quality of care 11
- Patients rate the surgery as good9
- Patients got what they needed66
- Doctors and nurses listen6
- Patients trust the staff47
- Inspection rating (Inadequate)0
- Health checks and screening done35
- Meets NHS clinical targets31
- Children vaccinated on time37
What patients say
127 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-3
change since last year
2025: 65% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 26% |
| Easy to contact via website | 58% | 58% | 18% |
| Easy to contact via NHS App | 49% | 54% | 22% |
| Reception staff helpful | 89% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 38% |
| Sees preferred clinician | 24% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 77% |
| Next steps within 2 days | 90% | 93% | 98% |
| Good experience of contacting | 61% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 42% |
| Waiting time was about right | 65% | 69% | 70% |
| Remote appointment | 28% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 87% |
| Treated with care and concern | 75% | 86% | 89% |
| Considered mental wellbeing | 64% | 75% | 72% |
| Had all the information needed | 93% | 92% | 87% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 91% | 92% | 87% |
| Needs were met | 93% | 90% | 86% |
| Overall | |||
| Overall experience good | 63% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 73% |
| Supported by local services | 68% | 70% | 62% |
| Discussed managing condition | 33% | 43% | 40% |
| Agreed a care plan | 17% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 127 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 October 2025. Bank holidays may differ.
- Address
- Ore Clinic, 407 Old London Road, Hastings, TN35 5BH
- Phone
- 01424 755355
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hastings & St Leonards PCN (a group of local surgeries that share services)
- NHS code
- G81031 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Beaconsfield Road
- 21 Beaconsfield Road, Hastings, TN34 3TW
- Fairlight Road
- 21 Fairlight Road, Hastings, TN35 5ED
- Harold Road Surgery (Fairlight Village Hall)
- Fairlight Village Hall, Broadway, Fairlight, Hastings, TN35 4DA
- Harold Road Surgery (Pett Village Hall)
- The Surgery, Village Hall, Pett Road, Pett, Hastings, TN35 4HE
- The Hill Surgery
- 407 Old London Road, Hastings, TN35 5BH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 14.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Hill Surgerythis surgery | – | 11 | 28% | 63% | Yes |
| Priory Road SurgeryHastings, TN34 3JJ | 1.2 miles | 82 | 75% | 89% | No |
| Hastings Old Town SurgeryHastings, TN34 3DW | 1.3 miles | 5 | 13% | 61% | Yes |
| The Station PracticeHastings, TN34 1BA | 1.8 miles | 2 | 27% | 67% | Yes |
| Sedlescombe HouseSt. Leonards-on-Sea, TN38 0TA | 2.4 miles | 89 | 90% | 84% | Yes |
| High Glades Medical CentreSt. Leonards-on-Sea, TN37 7AT | 2.6 miles | 20 | 48% | 77% | Yes |
| South Saxon House SurgerySt. Leonards-on-Sea, TN38 9TE | 3.6 miles | 67 | 75% | 84% | Yes |
| Carisbrooke SurgerySt. Leonards-on-Sea, TN38 8BL | 3.8 miles | 75 | 69% | 87% | Yes |
| Sedlescombe & Westfield SurgeriesBattle, TN33 0PW | 5.3 miles | 60 | 61% | 81% | Yes |
| Martins Oak SurgeryBattle, TN33 0EA | 6.3 miles | 95 | 86% | 94% | Yes |
Sedlescombe House is 2.4 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Hill Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Hill Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01424 755355.
How do patients rate The Hill Surgery?
In the 2026 NHS GP Patient Survey, 63% of patients at The Hill Surgery said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 11 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Hill Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Hill Surgery as Inadequate at its last published inspection (report published 18 August 2023).
What are the opening times of The Hill Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 October 2025. Bank holidays may differ.
How do I contact The Hill Surgery?
Call 01424 755355. You can also book and order repeat prescriptions in the NHS App. The address is Ore Clinic, 407 Old London Road, Hastings, TN35 5BH.
Does The Hill Surgery have a branch surgery?
Yes. The Hill Surgery also runs Beaconsfield Road (21 Beaconsfield Road, Hastings, TN34 3TW) and Fairlight Road (21 Fairlight Road, Hastings, TN35 5ED) and Harold Road Surgery (Fairlight Village Hall) (Fairlight Village Hall, Broadway, Fairlight, Hastings, TN35 4DA) and Harold Road Surgery (Pett Village Hall) (The Surgery, Village Hall, Pett Road, Pett, Hastings, TN35 4HE) and The Hill Surgery (407 Old London Road, Hastings, TN35 5BH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Hill Surgery?
Around 19,955 patients are registered (January 2025). The surgery is part of Hastings & St Leonards PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.