GP surgery in Hastings
Hastings Old Town Surgery
The Ice House, Rock-A-Nore Road, Hastings, TN34 3DW
Scores 5 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 13% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone0
- Easy to contact online3
- Good experience of getting in touch8
- Did not wait too long for the appointment42
Quality of care 4
- Patients rate the surgery as good8
- Patients got what they needed9
- Doctors and nurses listen20
- Patients trust the staff3
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets21
- Children vaccinated on time20
What patients say
103 patients answered the 2026 NHS survey about this surgery.
13%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
+9
change since last year
2025: 52% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 13% | 57% | 20% |
| Easy to contact via website | 27% | 58% | 33% |
| Easy to contact via NHS App | 38% | 54% | 36% |
| Reception staff helpful | 84% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 13% |
| Sees preferred clinician | 11% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 74% |
| Next steps within 2 days | 98% | 93% | 92% |
| Good experience of contacting | 55% | 73% | 36% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 32% |
| Waiting time was about right | 69% | 69% | 54% |
| Remote appointment | 29% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 81% |
| Considered mental wellbeing | 62% | 75% | 71% |
| Had all the information needed | 86% | 92% | 84% |
| Confidence and trust | 82% | 93% | 87% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 83% | 90% | 88% |
| Overall | |||
| Overall experience good | 61% | 77% | 52% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 67% |
| Supported by local services | 63% | 70% | 58% |
| Discussed managing condition | 34% | 43% | 29% |
| Agreed a care plan | 32% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 5:30pm |
| Tuesday | 8am to 5:30pm |
| Wednesday | 8am to 5:30pm |
| Thursday | 8am to 5:30pm |
| Friday | 8am to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 May 2022. Bank holidays may differ.
- Address
- The Ice House, Rock-A-Nore Road, Hastings, TN34 3DW
- Phone
- 01424 452800
- [email protected]
- Website
- hastingsandrother.healthcare
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hastings & St Leonards PCN (a group of local surgeries that share services)
- NHS code
- G81095 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Churchwood Medical Practice
- Tilebarn Road, St. Leonards-on-Sea, TN38 9PA
- Dr Craig Namvar
- Chapel Lane, Guestling, Hastings, TN35 4HN
- Warrior Square Surgery
- Marlborough House, 19-21 Warrior Square, St. Leonards-on-Sea, TN37 6BG
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Disability awareness and equality training for staff
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 20.9% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 20.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hastings Old Town Surgerythis surgery | – | 5 | 13% | 61% | Yes |
| Priory Road SurgeryHastings, TN34 3JJ | 0.4 miles | 82 | 75% | 89% | No |
| The Station PracticeHastings, TN34 1BA | 0.7 miles | 2 | 27% | 67% | Yes |
| The Hill SurgeryHastings, TN35 5BH | 1.3 miles | 11 | 28% | 63% | Yes |
| Sedlescombe HouseSt. Leonards-on-Sea, TN38 0TA | 1.9 miles | 89 | 90% | 84% | Yes |
| High Glades Medical CentreSt. Leonards-on-Sea, TN37 7AT | 2.4 miles | 20 | 48% | 77% | Yes |
| Carisbrooke SurgerySt. Leonards-on-Sea, TN38 8BL | 2.9 miles | 75 | 69% | 87% | Yes |
| South Saxon House SurgerySt. Leonards-on-Sea, TN38 9TE | 3.1 miles | 67 | 75% | 84% | Yes |
| Sidley Medical PracticeBexhill-on-Sea, TN39 5HE | 5.7 miles | 0 | 26% | 54% | Yes |
| Collington SurgeryBexhill on Sea, TN39 3LR | 5.8 miles | 6 | 26% | 59% | Yes |
Sedlescombe House is 1.9 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hastings Old Town Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hastings Old Town Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01424 452800.
How do patients rate Hastings Old Town Surgery?
In the 2026 NHS GP Patient Survey, 61% of patients at Hastings Old Town Surgery said their overall experience was good. The England average is 77%. 13% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hastings Old Town Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hastings Old Town Surgery as Good at its last published inspection (report published 15 July 2022).
What are the opening times of Hastings Old Town Surgery?
Reception is open Monday 8am to 5:30pm, Tuesday 8am to 5:30pm, Wednesday 8am to 5:30pm, Thursday 8am to 5:30pm, Friday 8am to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 May 2022. Bank holidays may differ.
How do I contact Hastings Old Town Surgery?
Call 01424 452800 or visit its website, hastingsandrother.healthcare. You can also book and order repeat prescriptions in the NHS App. The address is The Ice House, Rock-A-Nore Road, Hastings, TN34 3DW.
Does Hastings Old Town Surgery have a branch surgery?
Yes. Hastings Old Town Surgery also runs Churchwood Medical Practice (Tilebarn Road, St. Leonards-on-Sea, TN38 9PA) and Dr Craig Namvar (Chapel Lane, Guestling, Hastings, TN35 4HN) and Warrior Square Surgery (Marlborough House, 19-21 Warrior Square, St. Leonards-on-Sea, TN37 6BG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hastings Old Town Surgery?
Around 26,031 patients are registered (January 2025). The surgery is part of Hastings & St Leonards PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.