GP surgery in Babergh
The Holbrook and Shotley Practice
The Surgery, The Street, Holbrook, Ipswich, IP9 2QS
Scores 59 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone50
- Easy to contact online93
- Good experience of getting in touch62
- Did not wait too long for the appointment79
Quality of care 41
- Patients rate the surgery as good57
- Patients got what they needed32
- Doctors and nurses listen55
- Patients trust the staff23
- Inspection rating (Requires improvement)2
- Health checks and screening done61
- Meets NHS clinical targets85
- Children vaccinated on time88
What patients say
119 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
81%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 74% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 42% |
| Easy to contact via website | 80% | 58% | 50% |
| Easy to contact via NHS App | 62% | 54% | 48% |
| Reception staff helpful | 87% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 37% |
| Sees preferred clinician | 31% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 77% |
| Next steps within 2 days | 85% | 93% | 98% |
| Good experience of contacting | 79% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 39% |
| Waiting time was about right | 81% | 69% | 77% |
| Remote appointment | 20% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 85% |
| Considered mental wellbeing | 56% | 75% | 62% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 88% | 90% | 91% |
| Overall | |||
| Overall experience good | 81% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 82% |
| Supported by local services | 88% | 70% | 76% |
| Discussed managing condition | 39% | 43% | 40% |
| Agreed a care plan | 31% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- The Surgery, The Street, Holbrook, Ipswich, IP9 2QS
- Phone
- 01473 328263
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Rural PCN (a group of local surgeries that share services)
- NHS code
- D83020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Shotley Surgery
- Kingsland, Shotley, Ipswich, IP9 1ND · 01473 787435
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 8.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Holbrook and Shotley Practicethis surgery | – | 59 | 62% | 81% | Yes |
| Ravenswood Medical PracticeIpswich, IP3 9QJ | 3.7 miles | 40 | 35% | 74% | Yes |
| Felixstowe Road Medical PracticeIpswich, IP3 9BN | 4.6 miles | 67 | 71% | 80% | Yes |
| Hawthorn Drive SurgeryIpswich, IP2 0QQ | 4.6 miles | 44 | 60% | 76% | Yes |
| The Derby Road PracticeIpswich, IP3 8DN | 4.6 miles | 80 | 74% | 82% | Yes |
| The Riverside Health CentreManningtree, CO11 1AA | 4.9 miles | 25 | 33% | 69% | Yes |
| Essex University Partnership NHS TrustIpswich, IP4 2LA | 5.0 miles | – | 33% | 41% | No |
| Dr Solway and Dr Roy PracticeIpswich, IP4 2PZ | 5.1 miles | 73 | 73% | 81% | Yes |
| Orchard Medical PracticeIpswich, IP4 2PZ | 5.1 miles | 85 | 73% | 89% | Yes |
| Burlington Primary CareIpswich, IP1 2EU | 5.2 miles | 23 | 45% | 68% | Yes |
The Derby Road Practice is 4.6 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Holbrook and Shotley Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Holbrook and Shotley Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01473 328263.
How do patients rate The Holbrook and Shotley Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at The Holbrook and Shotley Practice said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Holbrook and Shotley Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Holbrook and Shotley Practice as Requires improvement at its last published inspection (report published 22 June 2026).
What are the opening times of The Holbrook and Shotley Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact The Holbrook and Shotley Practice?
Call 01473 328263. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, The Street, Holbrook, Ipswich, IP9 2QS.
Does The Holbrook and Shotley Practice have a branch surgery?
Yes. The Holbrook and Shotley Practice also runs Shotley Surgery (Kingsland, Shotley, Ipswich, IP9 1ND). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Holbrook and Shotley Practice?
Around 8,238 patients are registered (January 2025). The surgery is part of South Rural PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.