GP surgery in County Durham
Dunelm Medical Practice
Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG
Scores 43 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone36
- Easy to contact online35
- Good experience of getting in touch28
- Did not wait too long for the appointment68
Quality of care 45
- Patients rate the surgery as good32
- Patients got what they needed46
- Doctors and nurses listen61
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets90
- Children vaccinated on time77
What patients say
132 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
74%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 77% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 67% |
| Easy to contact via website | 52% | 58% | 59% |
| Easy to contact via NHS App | 56% | 54% | 68% |
| Reception staff helpful | 90% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 33% |
| Sees preferred clinician | 40% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 97% |
| Good experience of contacting | 68% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 76% |
| Waiting time was about right | 77% | 69% | 77% |
| Remote appointment | 24% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 90% |
| Treated with care and concern | 91% | 86% | 90% |
| Considered mental wellbeing | 80% | 75% | 77% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 95% | 93% | 91% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 91% | 90% | 98% |
| Overall | |||
| Overall experience good | 74% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 94% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 60% | 43% | 41% |
| Agreed a care plan | 38% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 132 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2025. Bank holidays may differ.
- Address
- Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG
- Phone
- 0191 373 2077
- Website
- www.dunelmmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Durham West PCN (a group of local surgeries that share services)
- NHS code
- A83030 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Gilesgate
- Gilesgate Medical Centre, Sunderland Road, Gilesgate, Durham, DH1 2QQ · 0191 3864242
- Medical Centre, Framwellgate Moor
- Medical Centre, 50 Front Street, Framwellgate Moor, Durham, DH1 5BL · 0191 3866044
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 97% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dunelm Medical Practicethis surgery | – | 43 | 54% | 74% | Yes |
| Browney House SurgeryDurham, DH7 9YT | 1.8 miles | 73 | 86% | 79% | Yes |
| Chastleton Medical GroupDurham, DH1 5BH | 2.1 miles | 78 | 53% | 84% | Yes |
| The Medical GroupDurham, DH7 8NH | 2.4 miles | 83 | 76% | 86% | Yes |
| Sacriston Medical CentreDurham, DH7 6JW | 2.5 miles | 44 | 53% | 75% | Yes |
| Claypath & University Medical GroupDurham, DH1 1QW | 2.8 miles | 50 | 76% | 74% | Yes |
| The Haven SurgeryDurham, DH7 0BD | 4.2 miles | 96 | 93% | 94% | Yes |
| Belmont & Sherburn Medical GroupDurham, DH1 2QW | 4.3 miles | 75 | 61% | 81% | Yes |
| Cheveley Park Medical CentreDurham, DH1 2UW | 4.4 miles | 85 | 70% | 91% | Yes |
| Lanchester Medical CentreDurham, DH7 0LP | 4.8 miles | 44 | 67% | 57% | Yes |
Browney House Surgery is 1.8 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dunelm Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dunelm Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 373 2077.
How do patients rate Dunelm Medical Practice?
In the 2026 NHS GP Patient Survey, 74% of patients at Dunelm Medical Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Dunelm Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Dunelm Medical Practice as Good at its last published inspection (report published 7 November 2016).
What are the opening times of Dunelm Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2025. Bank holidays may differ.
How do I contact Dunelm Medical Practice?
Call 0191 373 2077 or visit its website, www.dunelmmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG.
Does Dunelm Medical Practice have a branch surgery?
Yes. Dunelm Medical Practice also runs Gilesgate (Gilesgate Medical Centre, Sunderland Road, Gilesgate, Durham, DH1 2QQ) and Medical Centre, Framwellgate Moor (Medical Centre, 50 Front Street, Framwellgate Moor, Durham, DH1 5BL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Dunelm Medical Practice?
Around 14,495 patients are registered (January 2025). The surgery is part of Durham West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.