GP surgery in Farncombe
The Mill Medical Practice
Catteshall Mill, Catteshall RD, Godalming, GU7 1JW
Scores 82 out of 100, excellent for a GP surgery in England. 84% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 75
- Easy to get through on the phone66
- Easy to contact online61
- Good experience of getting in touch86
- Did not wait too long for the appointment64
Quality of care 85
- Patients rate the surgery as good68
- Patients got what they needed78
- Doctors and nurses listen59
- Patients trust the staff83
- Inspection rating (Outstanding)98
- Health checks and screening done34
- Meets NHS clinical targets82
- Children vaccinated on time84
What patients say
96 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 86% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 61% |
| Easy to contact via website | 63% | 58% | 65% |
| Easy to contact via NHS App | 57% | 54% | 72% |
| Reception staff helpful | 93% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 42% |
| Sees preferred clinician | 55% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 84% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 88% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 64% |
| Waiting time was about right | 76% | 69% | 77% |
| Remote appointment | 26% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 82% | 75% | 63% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 97% | 93% | 96% |
| Involved in decisions | 98% | 92% | 95% |
| Needs were met | 95% | 90% | 96% |
| Overall | |||
| Overall experience good | 84% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 80% |
| Supported by local services | 89% | 70% | 60% |
| Discussed managing condition | 57% | 43% | 33% |
| Agreed a care plan | 53% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2023. Bank holidays may differ.
- Address
- Catteshall Mill, Catteshall RD, Godalming, GU7 1JW
- Phone
- 01483 239903
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Waverley PCN (a group of local surgeries that share services)
- NHS code
- H81021 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 18.6% | 14.3% |
| Obesity | 7.6% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Mill Medical Practicethis surgery | – | 82 | 70% | 84% | Yes |
| Binscombe Medical CentreGodalming, GU7 3PR | 1.2 miles | 73 | 62% | 88% | Yes |
| Wonersh SurgeryGuildford, GU5 0PE | 2.2 miles | 95 | 76% | 92% | Yes |
| Witley SurgeryGodalming, GU8 5QR | 3.3 miles | 95 | 80% | 93% | Yes |
| St. Luke's SurgeryGuildford, GU1 3JH | 3.5 miles | 81 | 74% | 86% | Yes |
| Austen Road SurgeryGuildford, GU1 3NW | 3.6 miles | 84 | 86% | 95% | Yes |
| Dapdune House SurgeryGuildford, GU1 4RP | 3.6 miles | 46 | 66% | 75% | Yes |
| Guildowns Group PracticeGuildford, GU2 8LZ | 3.7 miles | 55 | 58% | 83% | Yes |
| Woodbridge Hill SurgeryGuildford, GU2 8YB | 4.0 miles | 64 | 66% | 77% | Yes |
| Springfield SurgeryGodalming, GU8 6EG | 4.5 miles | 30 | 55% | 74% | Yes |
Wonersh Surgery is 2.2 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Mill Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Mill Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01483 239903.
How do patients rate The Mill Medical Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at The Mill Medical Practice said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Mill Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Mill Medical Practice as Outstanding at its last published inspection (report published 5 January 2026).
What are the opening times of The Mill Medical Practice?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2023. Bank holidays may differ.
How do I contact The Mill Medical Practice?
Call 01483 239903. You can also book and order repeat prescriptions in the NHS App. The address is Catteshall Mill, Catteshall RD, Godalming, GU7 1JW.
How many patients are registered at The Mill Medical Practice?
Around 16,910 patients are registered (January 2025). The surgery is part of East Waverley PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.