GP surgery in Guildford
Guildowns Group Practice
The Oaks, Applegarth Avenue, Guildford, GU2 8LZ
Scores 55 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone43
- Easy to contact online72
- Good experience of getting in touch60
- Did not wait too long for the appointment28
Quality of care 65
- Patients rate the surgery as good64
- Patients got what they needed74
- Doctors and nurses listen65
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets46
- Children vaccinated on time58
What patients say
199 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
83%
say their experience is good
above the England average (77%)
+12
change since last year
2025: 71% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 39% |
| Easy to contact via website | 67% | 58% | 66% |
| Easy to contact via NHS App | 64% | 54% | 31% |
| Reception staff helpful | 85% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 26% |
| Sees preferred clinician | 44% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 81% |
| Next steps within 2 days | 87% | 93% | 100% |
| Good experience of contacting | 79% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 60% |
| Waiting time was about right | 64% | 69% | 59% |
| Remote appointment | 22% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 84% |
| Considered mental wellbeing | 76% | 75% | 72% |
| Had all the information needed | 94% | 92% | 87% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 96% | 92% | 89% |
| Needs were met | 94% | 90% | 84% |
| Overall | |||
| Overall experience good | 83% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 76% |
| Supported by local services | 77% | 70% | 77% |
| Discussed managing condition | 59% | 43% | 49% |
| Agreed a care plan | 54% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 199 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- The Oaks, Applegarth Avenue, Guildford, GU2 8LZ
- Phone
- 01483 409309
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Guildford West & North PCN (a group of local surgeries that share services)
- NHS code
- H81010 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Stoughton Road Branch
- 2 Stoughton Road, Guildford, GU1 1LL
- University of Surrey Branch
- University of Surrey, Guildford, GU2 7XH
- Wodelands Avenue Branch
- 91/93 Wodelands Avenue, Guildford, GU2 4YP
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.2% | 15.2% |
| Diabetes | 4.2% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 10.1% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Guildowns Group Practicethis surgery | – | 55 | 58% | 83% | Yes |
| Woodbridge Hill SurgeryGuildford, GU2 8YB | 1.1 miles | 64 | 66% | 77% | Yes |
| Fairlands Medical PracticeGuildford, GU3 3NA | 1.4 miles | 77 | 67% | 87% | Yes |
| Dapdune House SurgeryGuildford, GU1 4RP | 1.5 miles | 46 | 66% | 75% | Yes |
| Austen Road SurgeryGuildford, GU1 3NW | 2.4 miles | 84 | 86% | 95% | Yes |
| St. Luke's SurgeryGuildford, GU1 3JH | 2.4 miles | 81 | 74% | 86% | Yes |
| Binscombe Medical CentreGodalming, GU7 3PR | 2.8 miles | 73 | 62% | 88% | Yes |
| Merrow Park SurgeryGuildford, GU4 7EP | 3.6 miles | 44 | 45% | 68% | Yes |
| The Mill Medical PracticeGodalming, GU7 1JW | 3.7 miles | 82 | 70% | 84% | Yes |
| Pirbright SurgeryWoking, GU24 0JE | 3.9 miles | 90 | 83% | 89% | Yes |
Fairlands Medical Practice is 1.4 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Guildowns Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Guildowns Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01483 409309.
How do patients rate Guildowns Group Practice?
In the 2026 NHS GP Patient Survey, 83% of patients at Guildowns Group Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Guildowns Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Guildowns Group Practice as Good at its last published inspection (report published 5 September 2022).
What are the opening times of Guildowns Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Guildowns Group Practice?
Call 01483 409309. You can also book and order repeat prescriptions in the NHS App. The address is The Oaks, Applegarth Avenue, Guildford, GU2 8LZ.
Does Guildowns Group Practice have a branch surgery?
Yes. Guildowns Group Practice also runs Stoughton Road Branch (2 Stoughton Road, Guildford, GU1 1LL) and University of Surrey Branch (University of Surrey, Guildford, GU2 7XH) and Wodelands Avenue Branch (91/93 Wodelands Avenue, Guildford, GU2 4YP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Guildowns Group Practice?
Around 25,594 patients are registered (January 2025). The surgery is part of Guildford West & North PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.