GP surgery in Bradwell
The Millwood Partnership
Millwood Surgery, Mill Lane, Bradwell, Great Yarmouth, NR31 8HS
Scores 22 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 26% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone3
- Easy to contact online67
- Good experience of getting in touch26
- Did not wait too long for the appointment56
Quality of care 19
- Patients rate the surgery as good15
- Patients got what they needed19
- Doctors and nurses listen16
- Patients trust the staff51
- Inspection rating (Not rated)–
- Health checks and screening done70
- Meets NHS clinical targets15
- Children vaccinated on time85
What patients say
96 patients answered the 2026 NHS survey about this surgery.
26%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 77% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 26% | 57% | 27% |
| Easy to contact via website | 65% | 58% | 46% |
| Easy to contact via NHS App | 42% | 54% | 36% |
| Reception staff helpful | 82% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 33% |
| Sees preferred clinician | 19% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 78% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 67% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 35% |
| Waiting time was about right | 73% | 69% | 80% |
| Remote appointment | 31% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 90% |
| Treated with care and concern | 81% | 86% | 87% |
| Considered mental wellbeing | 68% | 75% | 73% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 94% | 93% | 96% |
| Involved in decisions | 82% | 92% | 94% |
| Needs were met | 86% | 90% | 96% |
| Overall | |||
| Overall experience good | 67% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 88% |
| Supported by local services | 69% | 70% | 79% |
| Discussed managing condition | 52% | 43% | 51% |
| Agreed a care plan | 44% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2026. Bank holidays may differ.
- Address
- Millwood Surgery, Mill Lane, Bradwell, Great Yarmouth, NR31 8HS
- Phone
- 01493 661549
- [email protected]
- Website
- www.millwoodsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gorleston PCN (a group of local surgeries that share services)
- NHS code
- D82019 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Falkland Surgery
- Falkland Way, Bradwell, Great Yarmouth, NR31 8RW
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Free NHS WiFi
- Free on-site car parking
- Lift
- Parent and child parking spaces
- Pharmacy
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Millwood Partnershipthis surgery | – | 22 | 26% | 67% | Yes |
| Beaches Medical CentreGreat Yarmouth, NR31 6QB | 1.3 miles | 8 | 43% | 62% | Yes |
| Nelson Medical CentreGreat Yarmouth, NR31 0DW | 1.6 miles | 74 | 76% | 86% | Yes |
| The Park SurgeryGreat Yarmouth, NR30 2HW | 2.0 miles | 90 | 79% | 88% | Yes |
| East Norfolk Medical PracticeGreat Yarmouth, NR30 1QP | 2.6 miles | 60 | 68% | 84% | Yes |
| Coastal Villages PracticeGreat Yarmouth, NR29 3RW | 6.2 miles | 83 | 80% | 85% | Yes |
| Fleggburgh SurgeryGreat Yarmouth, NR29 3AW | 7.0 miles | 98 | 94% | 96% | Yes |
| High Street SurgeryLowestoft, NR32 1JE | 7.2 miles | 42 | 57% | 70% | Yes |
| Acle Medical PartnershipNorwich, NR13 3RA | 7.4 miles | 36 | 56% | 75% | Yes |
| Bridge Road SurgeryLowestoft, NR32 3LJ | 7.4 miles | 35 | 27% | 67% | Yes |
Nelson Medical Centre is 1.6 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Millwood Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Millwood Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01493 661549.
How do patients rate The Millwood Partnership?
In the 2026 NHS GP Patient Survey, 67% of patients at The Millwood Partnership said their overall experience was good. The England average is 77%. 26% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of The Millwood Partnership?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 May 2026. Bank holidays may differ.
How do I contact The Millwood Partnership?
Call 01493 661549 or visit its website, www.millwoodsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Millwood Surgery, Mill Lane, Bradwell, Great Yarmouth, NR31 8HS.
Does The Millwood Partnership have a branch surgery?
Yes. The Millwood Partnership also runs Falkland Surgery (Falkland Way, Bradwell, Great Yarmouth, NR31 8RW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Millwood Partnership?
Around 19,496 patients are registered (January 2025). The surgery is part of Gorleston PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.