GP surgery in Southend-on-Sea
The Pall Mall Surgery
Leigh Pcc, 918 London Road, Leigh on Sea, SS9 3NG
Scores 27 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone10
- Easy to contact online47
- Good experience of getting in touch35
- Did not wait too long for the appointment19
Quality of care 41
- Patients rate the surgery as good38
- Patients got what they needed40
- Doctors and nurses listen46
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets28
- Children vaccinated on time62
What patients say
108 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 80% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 33% |
| Easy to contact via website | 57% | 58% | 66% |
| Easy to contact via NHS App | 45% | 54% | 46% |
| Reception staff helpful | 84% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 20% |
| Sees preferred clinician | 23% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 89% |
| Good experience of contacting | 71% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 17% | 57% | 33% |
| Waiting time was about right | 59% | 69% | 61% |
| Remote appointment | 24% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 93% |
| Considered mental wellbeing | 71% | 75% | 70% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 94% | 93% | 96% |
| Involved in decisions | 90% | 92% | 98% |
| Needs were met | 90% | 90% | 97% |
| Overall | |||
| Overall experience good | 76% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 80% |
| Supported by local services | 76% | 70% | 72% |
| Discussed managing condition | 49% | 43% | 48% |
| Agreed a care plan | 57% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 June 2026. Bank holidays may differ.
- Address
- Leigh Pcc, 918 London Road, Leigh on Sea, SS9 3NG
- Phone
- 01702 482900
- [email protected]
- Website
- www.pallmallsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ss9 South PCN (a group of local surgeries that share services)
- NHS code
- F81144 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Southbourne Grove Branc
- 314 Southbourne Grove, Westcliff-on-Sea, SS0 0AF
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Pall Mall Surgerythis surgery | – | 27 | 36% | 76% | Yes |
| The Leigh SurgeryLeigh-on-Sea, SS9 4JQ | 0.6 miles | 23 | 52% | 79% | Yes |
| Elmsleigh Drive SurgeryLeigh-on-Sea, SS9 4JH | 0.7 miles | – | – | – | – |
| Highlands SurgeryLeigh-on-Sea, SS9 2SQ | 1.1 miles | 73 | 52% | 84% | Yes |
| Dr Malik - Kent Elms Health CentreLeigh-on-Sea, SS9 5UU | 1.1 miles | 74 | 77% | 84% | Yes |
| Eastwood Group PracticeLeigh-on-Sea, SS9 5UU | 1.1 miles | 50 | 61% | 75% | Yes |
| Dr Krishnan & Ptnr - Kent Elms Health CentreLeigh-on-Sea, SS9 5UU | 1.1 miles | 29 | 44% | 73% | Yes |
| The Valkyrie SurgeryWestcliff-on-Sea, SS0 8BU | 1.3 miles | 5 | 27% | 66% | Yes |
| Westcliff Medical CentreWestcliff-on-Sea, SS0 8BU | 1.3 miles | 78 | 83% | 92% | Yes |
| Dr Navin KumarWestcliff-on-Sea, SS0 7AF | 1.7 miles | 69 | 65% | 85% | Yes |
Highlands Surgery is 1.1 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Pall Mall Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Pall Mall Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01702 482900.
How do patients rate The Pall Mall Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at The Pall Mall Surgery said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Pall Mall Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Pall Mall Surgery as Good at its last published inspection (report published 11 February 2016).
What are the opening times of The Pall Mall Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 June 2026. Bank holidays may differ.
How do I contact The Pall Mall Surgery?
Call 01702 482900 or visit its website, www.pallmallsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Leigh Pcc, 918 London Road, Leigh on Sea, SS9 3NG.
Does The Pall Mall Surgery have a branch surgery?
Yes. The Pall Mall Surgery also runs Southbourne Grove Branc (314 Southbourne Grove, Westcliff-on-Sea, SS0 0AF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Pall Mall Surgery?
Around 21,836 patients are registered (January 2025). The surgery is part of Ss9 South PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.