GP surgery in Southend-on-Sea
Westcliff Medical Centre
Ground Floor, Valkyrie Pcc, 50 Valkyrie Road, Westcliff-on-Sea, SS0 8BU
Scores 78 out of 100, good for a GP surgery in England. 92% of patients say their experience is good and 83% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone86
- Easy to contact online20
- Good experience of getting in touch91
- Did not wait too long for the appointment61
Quality of care 73
- Patients rate the surgery as good92
- Patients got what they needed45
- Doctors and nurses listen78
- Patients trust the staff90
- Inspection rating (Not rated)–
- Health checks and screening done25
- Meets NHS clinical targets2
- Children vaccinated on time9
What patients say
74 patients answered the 2026 NHS survey about this surgery.
83%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+16
change since last year
2025: 76% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 83% | 57% | 76% |
| Easy to contact via website | 44% | 58% | 51% |
| Easy to contact via NHS App | 59% | 54% | 51% |
| Reception staff helpful | 94% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 28% |
| Sees preferred clinician | 32% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 90% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 64% |
| Waiting time was about right | 75% | 69% | 76% |
| Remote appointment | 23% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 85% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 83% | 75% | 73% |
| Had all the information needed | 98% | 92% | 87% |
| Confidence and trust | 98% | 93% | 89% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 92% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 82% |
| Supported by local services | 74% | 70% | 78% |
| Discussed managing condition | 48% | 43% | 52% |
| Agreed a care plan | 71% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 74 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 December 2025. Bank holidays may differ.
- Address
- Ground Floor, Valkyrie Pcc, 50 Valkyrie Road, Westcliff-on-Sea, SS0 8BU
- Phone
- 01702 432040
- [email protected]
- Website
- www.westcliffmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southend West Central PCN (a group of local surgeries that share services)
- NHS code
- F81207 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 3.8% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 8.2% | 14.3% |
| Obesity | 11.8% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westcliff Medical Centrethis surgery | – | 78 | 83% | 92% | Yes |
| The Valkyrie SurgeryWestcliff-on-Sea, SS0 8BU | under 0.1 miles | 5 | 27% | 66% | Yes |
| Dr F Khan Carnavon Road SurgeryWestcliff-on-Sea, SS0 7AF | 0.6 miles | 48 | 56% | 80% | Yes |
| Dr Navin KumarWestcliff-on-Sea, SS0 7AF | 0.6 miles | 69 | 65% | 85% | Yes |
| West Road SurgeryWestcliff-on-Sea, SS0 7AF | 0.6 miles | 2 | 18% | 59% | Yes |
| Southend Medical CentreSouthend-on-Sea, SS1 1NX | 0.8 miles | 41 | 57% | 80% | Yes |
| Sas Mid and South Essex StpSouthend-on-Sea, SS2 6BB | 0.8 miles | – | – | – | – |
| The Queensway SurgerySouthend-on-Sea, SS1 2AB | 1.0 miles | 7 | 34% | 67% | Yes |
| Warrior Square SurgerySouthend-on-Sea, SS1 2JJ | 1.1 miles | 93 | 92% | 92% | Yes |
| The Pall Mall SurgeryLeigh on Sea, SS9 3NG | 1.3 miles | 27 | 36% | 76% | Yes |
Warrior Square Surgery is 1.1 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westcliff Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westcliff Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01702 432040.
How do patients rate Westcliff Medical Centre?
In the 2026 NHS GP Patient Survey, 92% of patients at Westcliff Medical Centre said their overall experience was good. The England average is 77%. 83% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What are the opening times of Westcliff Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 December 2025. Bank holidays may differ.
How do I contact Westcliff Medical Centre?
Call 01702 432040 or visit its website, www.westcliffmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ground Floor, Valkyrie Pcc, 50 Valkyrie Road, Westcliff-on-Sea, SS0 8BU.
How many patients are registered at Westcliff Medical Centre?
Around 2,590 patients are registered (January 2025). The surgery is part of Southend West Central PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.