GP surgery in Preston
The Park Medical Practice
Cottam Lane, Ashton-on-Ribble, Preston, PR2 1JR
Scores 32 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone51
- Easy to contact online30
- Good experience of getting in touch38
- Did not wait too long for the appointment47
Quality of care 22
- Patients rate the surgery as good29
- Patients got what they needed28
- Doctors and nurses listen24
- Patients trust the staff21
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets40
- Children vaccinated on time45
What patients say
112 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
+8
change since last year
2025: 64% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 52% |
| Easy to contact via website | 50% | 58% | 52% |
| Easy to contact via NHS App | 32% | 54% | 46% |
| Reception staff helpful | 84% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 33% |
| Sees preferred clinician | 37% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 72% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 72% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 48% |
| Waiting time was about right | 71% | 69% | 68% |
| Remote appointment | 25% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 76% |
| Treated with care and concern | 84% | 86% | 80% |
| Considered mental wellbeing | 77% | 75% | 70% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 89% | 93% | 82% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 73% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 67% |
| Supported by local services | 69% | 70% | 64% |
| Discussed managing condition | 50% | 43% | 33% |
| Agreed a care plan | 36% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 29 August 2024. Bank holidays may differ.
- Address
- Cottam Lane, Ashton-on-Ribble, Preston, PR2 1JR
- Phone
- 01772 970150
- [email protected]
- Website
- www.parkmedicalpractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Greater Preston PCN (a group of local surgeries that share services)
- NHS code
- P81664 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr O'donnell
- Park Medical Practice, 370 New Hall Lane, Preston, PR1 4SX · 01772794172
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 21.3% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 17.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Park Medical Practicethis surgery | – | 32 | 63% | 73% | Yes |
| Briarwood Medical CentrePreston, PR2 1HY | 0.2 miles | 54 | 66% | 76% | Yes |
| Lane Ends SurgeryPreston, PR2 2JJ | 0.5 miles | 57 | 56% | 82% | Yes |
| St Fillan's Medical CentrePreston, PR1 0AD | 1.4 miles | 56 | 62% | 80% | Yes |
| Fishergate Hill SurgeryPreston, PR1 8DN | 1.5 miles | 78 | 78% | 86% | Yes |
| Lytham Road SurgeryPreston, PR2 9QB | 1.6 miles | 84 | 86% | 92% | Yes |
| St. Mary's Health CentrePreston, PR1 0SR | 1.6 miles | 80 | 81% | 80% | Yes |
| North Preston Medical PracticePreston, PR2 9TH | 1.8 miles | 17 | 26% | 71% | Yes |
| Park View SurgeryPreston, PR1 3NA | 1.9 miles | 38 | 71% | 75% | – |
| Gutteridge Medical CentrePreston, PR1 6LL | 2.0 miles | 47 | 78% | 78% | Yes |
Briarwood Medical Centre is 0.2 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Park Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Park Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01772 970150.
How do patients rate The Park Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at The Park Medical Practice said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Park Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Park Medical Practice as Good at its last published inspection (report published 30 January 2017).
What are the opening times of The Park Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 29 August 2024. Bank holidays may differ.
How do I contact The Park Medical Practice?
Call 01772 970150 or visit its website, www.parkmedicalpractice.com. You can also book and order repeat prescriptions in the NHS App. The address is Cottam Lane, Ashton-on-Ribble, Preston, PR2 1JR.
Does The Park Medical Practice have a branch surgery?
Yes. The Park Medical Practice also runs Dr O'donnell (Park Medical Practice, 370 New Hall Lane, Preston, PR1 4SX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Park Medical Practice?
Around 18,309 patients are registered (January 2025). The surgery is part of Greater Preston PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.