GP surgery in Preston
Lane Ends Surgery
200 Tulketh Brow, Ashton-on-Ribble, Preston, PR2 2JJ
Scores 57 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone40
- Easy to contact online80
- Good experience of getting in touch73
- Did not wait too long for the appointment86
Quality of care 34
- Patients rate the surgery as good59
- Patients got what they needed33
- Doctors and nurses listen36
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets24
- Children vaccinated on time17
What patients say
106 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
82%
say their experience is good
above the England average (77%)
+18
change since last year
2025: 64% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 51% |
| Easy to contact via website | 72% | 58% | 39% |
| Easy to contact via NHS App | 60% | 54% | 39% |
| Reception staff helpful | 80% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 15% |
| Sees preferred clinician | 16% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 77% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 83% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 48% |
| Waiting time was about right | 85% | 69% | 75% |
| Remote appointment | 13% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 84% |
| Treated with care and concern | 88% | 86% | 78% |
| Considered mental wellbeing | 82% | 75% | 58% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 82% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 52% | 70% | 62% |
| Discussed managing condition | 39% | 43% | 38% |
| Agreed a care plan | 42% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 October 2017. Bank holidays may differ.
- Address
- 200 Tulketh Brow, Ashton-on-Ribble, Preston, PR2 2JJ
- Phone
- 01772 972224
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Greater Preston PCN (a group of local surgeries that share services)
- NHS code
- P81119 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 24.6% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 21.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lane Ends Surgerythis surgery | – | 57 | 56% | 82% | Yes |
| Briarwood Medical CentrePreston, PR2 1HY | 0.3 miles | 54 | 66% | 76% | Yes |
| The Park Medical PracticePreston, PR2 1JR | 0.5 miles | 32 | 63% | 73% | Yes |
| Fishergate Hill SurgeryPreston, PR1 8DN | 1.2 miles | 78 | 78% | 86% | Yes |
| Lytham Road SurgeryPreston, PR2 9QB | 1.3 miles | 84 | 86% | 92% | Yes |
| St Fillan's Medical CentrePreston, PR1 0AD | 1.4 miles | 56 | 62% | 80% | Yes |
| Dr Ali Guttridge Medical CentrePreston, PR1 6LL | 1.5 miles | 33 | 64% | 73% | Yes |
| Gutteridge Medical CentrePreston, PR1 6LL | 1.5 miles | 47 | 78% | 78% | Yes |
| Park View SurgeryPreston, PR1 3NA | 1.5 miles | 38 | 71% | 75% | – |
| North Preston Medical PracticePreston, PR2 9TH | 1.5 miles | 17 | 26% | 71% | Yes |
Fishergate Hill Surgery is 1.2 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lane Ends Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lane Ends Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01772 972224.
How do patients rate Lane Ends Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Lane Ends Surgery said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Lane Ends Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Lane Ends Surgery as Good at its last published inspection (report published 23 July 2024).
What are the opening times of Lane Ends Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 October 2017. Bank holidays may differ.
How do I contact Lane Ends Surgery?
Call 01772 972224. You can also book and order repeat prescriptions in the NHS App. The address is 200 Tulketh Brow, Ashton-on-Ribble, Preston, PR2 2JJ.
How many patients are registered at Lane Ends Surgery?
Around 10,686 patients are registered (January 2025). The surgery is part of Greater Preston PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.