GP surgery in East Suffolk
The Peninsula Practice
Mill Hoo, Alderton, Woodbridge, IP12 3DA
Scores 90 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone80
- Easy to contact online50
- Good experience of getting in touch81
- Did not wait too long for the appointment60
Quality of care 98
- Patients rate the surgery as good85
- Patients got what they needed86
- Doctors and nurses listen82
- Patients trust the staff95
- Inspection rating (Outstanding)98
- Health checks and screening done77
- Meets NHS clinical targets87
- Children vaccinated on time77
What patients say
113 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 84% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 74% |
| Easy to contact via website | 58% | 58% | 80% |
| Easy to contact via NHS App | 50% | 54% | 66% |
| Reception staff helpful | 95% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 24% |
| Sees preferred clinician | 38% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 90% |
| Good experience of contacting | 86% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 63% |
| Waiting time was about right | 75% | 69% | 84% |
| Remote appointment | 22% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 89% |
| Treated with care and concern | 93% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 82% |
| Had all the information needed | 98% | 92% | 95% |
| Confidence and trust | 99% | 93% | 97% |
| Involved in decisions | 98% | 92% | 95% |
| Needs were met | 96% | 90% | 98% |
| Overall | |||
| Overall experience good | 89% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 87% |
| Supported by local services | 74% | 70% | 85% |
| Discussed managing condition | 32% | 43% | 39% |
| Agreed a care plan | 63% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 2:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 August 2020. Bank holidays may differ.
- Address
- Mill Hoo, Alderton, Woodbridge, IP12 3DA
- Phone
- 01394 411641
- [email protected]
- Website
- www.thepeninsulapractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Deben Health Group PCN (a group of local surgeries that share services)
- NHS code
- D83054 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Aldeburgh Surgery
- Victoria Road, Aldeburgh, IP15 5BR
- Chapman House, Orford
- Chapman House, Rectory Road, Orford, Woodbridge, IP12 2NR · 01394 450315
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 14 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.6% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 5.5% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Peninsula Practicethis surgery | – | 90 | 78% | 89% | Yes |
| Grove Medical CentreFelixstowe, IP11 9GA | 4.6 miles | 96 | 80% | 93% | Yes |
| Howard House SurgeryFelixstowe, IP11 7DD | 5.2 miles | 63 | 57% | 80% | Yes |
| Haven HealthFelixstowe, IP11 2XD | 5.6 miles | 94 | 75% | 95% | Yes |
| Little St John Street SurgeryWoodbridge, IP12 1EE | 6.4 miles | 100 | 87% | 97% | Yes |
| Framfield House SurgeryWoodbridge, IP12 4FD | 6.5 miles | 92 | 72% | 93% | Yes |
| Martlesham SurgeryIpswich, IP5 3SL | 6.7 miles | 92 | 78% | 89% | Yes |
| Embrace Medical CentreIpswich, IP5 1JF | 8.1 miles | 47 | 45% | 70% | Yes |
| Fronks RD Family SurgeryHarwich, CO12 3RS | 8.8 miles | 24 | 51% | 72% | Yes |
| Wickham Market Medical CentreWoodbridge, IP13 0SB | 9.1 miles | 93 | 89% | 91% | Yes |
Common questions
Is The Peninsula Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Peninsula Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01394 411641.
How do patients rate The Peninsula Practice?
In the 2026 NHS GP Patient Survey, 89% of patients at The Peninsula Practice said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 90 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Peninsula Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Peninsula Practice as Outstanding at its last published inspection (report published 14 January 2016).
What are the opening times of The Peninsula Practice?
Reception is open Monday 8am to 2:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 August 2020. Bank holidays may differ.
How do I contact The Peninsula Practice?
Call 01394 411641 or visit its website, www.thepeninsulapractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Mill Hoo, Alderton, Woodbridge, IP12 3DA.
Does The Peninsula Practice have a branch surgery?
Yes. The Peninsula Practice also runs Aldeburgh Surgery (Victoria Road, Aldeburgh, IP15 5BR) and Chapman House, Orford (Chapman House, Rectory Road, Orford, Woodbridge, IP12 2NR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Peninsula Practice?
Around 6,767 patients are registered (January 2025). The surgery is part of The Deben Health Group PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.