GP surgery in West Suffolk
The Reynard Surgery
Turnpike Road, Red Lodge, Bury St. Edmunds, IP28 8JZ
Scores 78 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone78
- Easy to contact online74
- Good experience of getting in touch69
- Did not wait too long for the appointment84
Quality of care 68
- Patients rate the surgery as good56
- Patients got what they needed79
- Doctors and nurses listen60
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets59
- Children vaccinated on time66
What patients say
125 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 86% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 72% |
| Easy to contact via website | 68% | 58% | 77% |
| Easy to contact via NHS App | 51% | 54% | 61% |
| Reception staff helpful | 95% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 23% |
| Sees preferred clinician | 49% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 85% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 81% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 67% |
| Waiting time was about right | 84% | 69% | 74% |
| Remote appointment | 54% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 91% |
| Considered mental wellbeing | 85% | 75% | 76% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 92% | 93% | 96% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 95% | 90% | 98% |
| Overall | |||
| Overall experience good | 81% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 90% |
| Supported by local services | 88% | 70% | 75% |
| Discussed managing condition | 54% | 43% | 44% |
| Agreed a care plan | 47% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 June 2026. Bank holidays may differ.
- Address
- Turnpike Road, Red Lodge, Bury St. Edmunds, IP28 8JZ
- Phone
- 01638 552211
- [email protected]
- Website
- www.reynardsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Forest Heath PCN (a group of local surgeries that share services)
- NHS code
- D83078 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.9% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 9.8% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Reynard Surgerythis surgery | – | 78 | 78% | 81% | Yes |
| Market Cross SurgeryBury St. Edmunds, IP28 7EG | 2.8 miles | 44 | 37% | 81% | Yes |
| Oakfield SurgeryNewmarket, CB8 7JG | 5.3 miles | 94 | 77% | 88% | Yes |
| Orchard House SurgeryNewmarket, CB8 8NU | 5.4 miles | 65 | 68% | 83% | Yes |
| The Rookery Medical CentreNewmarket, CB8 8NW | 5.4 miles | 97 | 85% | 94% | Yes |
| Staploe Medical CentreEly, CB7 5JD | 6.5 miles | 91 | 74% | 89% | Yes |
| Burwell SurgeryCambridge, CB25 0AE | 7.0 miles | 98 | 91% | 92% | Yes |
| Lakenheath SurgeryBrandon, IP27 9EP | 7.5 miles | 63 | 54% | 77% | Yes |
| Wickhambrook SurgeryNewmarket, CB8 8XU | 9.6 miles | 78 | 80% | 86% | Yes |
| Victoria SurgeryBury St. Edmunds, IP33 3BB | 10.0 miles | 92 | 88% | 93% | Yes |
Oakfield Surgery is 5.3 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Reynard Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Reynard Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01638 552211.
How do patients rate The Reynard Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at The Reynard Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Reynard Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Reynard Surgery as Good at its last published inspection (report published 11 October 2022).
What are the opening times of The Reynard Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 June 2026. Bank holidays may differ.
How do I contact The Reynard Surgery?
Call 01638 552211 or visit its website, www.reynardsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Turnpike Road, Red Lodge, Bury St. Edmunds, IP28 8JZ.
How many patients are registered at The Reynard Surgery?
Around 10,155 patients are registered (January 2025). The surgery is part of Forest Heath PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.