GP surgery in Bury St Edmunds
Victoria Surgery
Victoria Street, Bury St. Edmunds, IP33 3BB
Scores 92 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone93
- Easy to contact online73
- Good experience of getting in touch90
- Did not wait too long for the appointment72
Quality of care 91
- Patients rate the surgery as good92
- Patients got what they needed93
- Doctors and nurses listen84
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets58
- Children vaccinated on time73
What patients say
106 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 90% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 74% |
| Easy to contact via website | 67% | 58% | 65% |
| Easy to contact via NHS App | 76% | 54% | 57% |
| Reception staff helpful | 88% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 37% |
| Sees preferred clinician | 72% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 90% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 72% |
| Waiting time was about right | 79% | 69% | 76% |
| Remote appointment | 9% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 95% |
| Treated with care and concern | 94% | 86% | 97% |
| Considered mental wellbeing | 82% | 75% | 84% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 98% | 90% | 92% |
| Overall | |||
| Overall experience good | 92% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 89% |
| Supported by local services | 84% | 70% | 87% |
| Discussed managing condition | 60% | 43% | 55% |
| Agreed a care plan | 40% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 5 April 2024. Bank holidays may differ.
- Address
- Victoria Street, Bury St. Edmunds, IP33 3BB
- Phone
- 01284 725550
- [email protected]
- Website
- www.victoriasurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bury St Edmunds PCN (a group of local surgeries that share services)
- NHS code
- D83040 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 10.7% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Victoria Surgerythis surgery | – | 92 | 88% | 93% | Yes |
| The Guildhall and Barrow SurgeryBury St Edmunds, IP33 1ET | 0.5 miles | 66 | 68% | 86% | Yes |
| Angel Hill SurgeryBury St. Edmunds, IP33 1LU | 0.5 miles | 26 | 47% | 70% | Yes |
| Swan SurgeryBury St. Edmunds, IP33 1AE | 0.6 miles | 62 | 50% | 79% | Yes |
| Mount Farm SurgeryBury St. Edmunds, IP32 7EW | 1.6 miles | 25 | 38% | 71% | Yes |
| Ixworth SurgeryBury St. Edmunds, IP31 2HD | 6.7 miles | 84 | 74% | 91% | Yes |
| Woolpit Health CentreBury St. Edmunds, IP30 9QU | 8.3 miles | 35 | 42% | 71% | Yes |
| Wickhambrook SurgeryNewmarket, CB8 8XU | 8.4 miles | 78 | 80% | 86% | Yes |
| Stanton SurgeryBury St. Edmunds, IP31 2XA | 9.3 miles | 62 | 78% | 86% | Yes |
| The Reynard SurgeryBury St. Edmunds, IP28 8JZ | 10.0 miles | 78 | 78% | 81% | Yes |
Common questions
Is Victoria Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Victoria Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01284 725550.
How do patients rate Victoria Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at Victoria Surgery said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Victoria Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Victoria Surgery as Good at its last published inspection (report published 3 November 2017).
What are the opening times of Victoria Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 5 April 2024. Bank holidays may differ.
How do I contact Victoria Surgery?
Call 01284 725550 or visit its website, www.victoriasurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Victoria Street, Bury St. Edmunds, IP33 3BB.
How many patients are registered at Victoria Surgery?
Around 11,204 patients are registered (January 2025). The surgery is part of Bury St Edmunds PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.