GP surgery in Heaton
Thornfield Medical Group
Molineux Street, Newcastle Upon Tyne, NE6 1SG
Scores 67 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone50
- Easy to contact online72
- Good experience of getting in touch52
- Did not wait too long for the appointment72
Quality of care 70
- Patients rate the surgery as good54
- Patients got what they needed60
- Doctors and nurses listen51
- Patients trust the staff84
- Inspection rating (Outstanding)98
- Health checks and screening done10
- Meets NHS clinical targets87
- Children vaccinated on time64
What patients say
112 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
80%
say their experience is good
above the England average (77%)
-3
change since last year
2025: 83% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 45% |
| Easy to contact via website | 67% | 58% | 60% |
| Easy to contact via NHS App | 54% | 54% | 48% |
| Reception staff helpful | 91% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 37% |
| Sees preferred clinician | 45% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 90% |
| Next steps within 2 days | 99% | 93% | 86% |
| Good experience of contacting | 76% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 64% |
| Waiting time was about right | 79% | 69% | 76% |
| Remote appointment | 9% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 94% | 86% | 87% |
| Considered mental wellbeing | 91% | 75% | 84% |
| Had all the information needed | 99% | 92% | 93% |
| Confidence and trust | 98% | 93% | 95% |
| Involved in decisions | 89% | 92% | 94% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 80% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 72% |
| Supported by local services | 74% | 70% | 59% |
| Discussed managing condition | 49% | 43% | 52% |
| Agreed a care plan | 40% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 12:30pm 1:30pm to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 February 2020. Bank holidays may differ.
- Address
- Molineux Street, Newcastle Upon Tyne, NE6 1SG
- Phone
- 0191 275 5740
- [email protected]
- Website
- thornfieldmedicalgroup.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle East PCN (a group of local surgeries that share services)
- NHS code
- A86029 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Thornfields Medical Group
- Stoddart Street, Shieldfield, Newcastle Upon Tyne, NE2 1AL
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 19 November 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.6% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 13.6% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thornfield Medical Groupthis surgery | – | 67 | 62% | 80% | Yes |
| Heaton Road SurgeryNewcastle Upon Tyne, NE6 1SA | 0.2 miles | 40 | 59% | 78% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 0.9 miles | 81 | 78% | 83% | Yes |
| Saville Medical GroupNewcastle Upon Tyne, NE1 8DQ | 1.0 miles | 24 | 55% | 71% | Yes |
| Benfield Park Medical GroupNewcastle Upon Tyne, NE6 4QD | 1.1 miles | 61 | 52% | 86% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 1.3 miles | 30 | 53% | 73% | Yes |
| The Bridges Medical PracticeGateshead, NE8 1AD | 1.3 miles | 88 | 91% | 86% | Yes |
| Millennium Family PracticeGateshead, NE8 1AD | 1.3 miles | 51 | 78% | 79% | Yes |
| St. Anthony's Health CentreNewcastle Upon Tyne, NE6 2NN | 1.3 miles | 68 | 66% | 83% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 1.6 miles | 74 | 65% | 83% | Yes |
Biddlestone Health Group is 0.9 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thornfield Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thornfield Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 275 5740.
How do patients rate Thornfield Medical Group?
In the 2026 NHS GP Patient Survey, 80% of patients at Thornfield Medical Group said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Thornfield Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Thornfield Medical Group as Outstanding at its last published inspection (report published 19 November 2018).
What are the opening times of Thornfield Medical Group?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 12:30pm 1:30pm to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 February 2020. Bank holidays may differ.
How do I contact Thornfield Medical Group?
Call 0191 275 5740 or visit its website, thornfieldmedicalgroup.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Molineux Street, Newcastle Upon Tyne, NE6 1SG.
Does Thornfield Medical Group have a branch surgery?
Yes. Thornfield Medical Group also runs Thornfields Medical Group (Stoddart Street, Shieldfield, Newcastle Upon Tyne, NE2 1AL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Thornfield Medical Group?
Around 20,536 patients are registered (January 2025). The surgery is part of Newcastle East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.