GP surgery in Newcastle upon Tyne
Saville Medical Group
7 Saville Place, Newcastle Upon Tyne, NE1 8DQ
Scores 24 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone37
- Easy to contact online27
- Good experience of getting in touch31
- Did not wait too long for the appointment37
Quality of care 18
- Patients rate the surgery as good25
- Patients got what they needed22
- Doctors and nurses listen22
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets79
- Children vaccinated on time64
What patients say
168 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
71%
say their experience is good
below the England average (77%)
-6
change since last year
2025: 78% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 55% |
| Easy to contact via website | 48% | 58% | 43% |
| Easy to contact via NHS App | 52% | 54% | 47% |
| Reception staff helpful | 82% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 28% |
| Sees preferred clinician | 37% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 80% |
| Next steps within 2 days | 90% | 93% | 91% |
| Good experience of contacting | 69% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 72% |
| Waiting time was about right | 67% | 69% | 84% |
| Remote appointment | 20% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 89% |
| Treated with care and concern | 84% | 86% | 91% |
| Considered mental wellbeing | 75% | 75% | 80% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 90% | 92% | 95% |
| Needs were met | 86% | 90% | 95% |
| Overall | |||
| Overall experience good | 71% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 83% |
| Supported by local services | 70% | 70% | 69% |
| Discussed managing condition | 39% | 43% | 51% |
| Agreed a care plan | 37% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 168 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 8pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 5pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 October 2022. Bank holidays may differ.
- Address
- 7 Saville Place, Newcastle Upon Tyne, NE1 8DQ
- Phone
- 0191 232 4274
- Website
- www.savillemed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Central Health PCN (a group of local surgeries that share services)
- NHS code
- A86003 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Saville Medical Group Newbiggin Hall
- Newbiggin Hall Surgery, Trevelyan Drive, Newcastle Upon Tyne, NE5 4BS · 0191 2869240
Access and facilities
- Braille translation service
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.9% | 15.2% |
| Diabetes | 3.3% | 7.9% |
| Asthma | 4.0% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 8.0% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 35% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 49% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Saville Medical Groupthis surgery | – | 24 | 55% | 71% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 0.2 miles | 30 | 53% | 73% | Yes |
| The Bridges Medical PracticeGateshead, NE8 1AD | 0.9 miles | 88 | 91% | 86% | Yes |
| Millennium Family PracticeGateshead, NE8 1AD | 0.9 miles | 51 | 78% | 79% | Yes |
| Thornfield Medical GroupNewcastle Upon Tyne, NE6 1SG | 1.0 miles | 67 | 62% | 80% | Yes |
| Cruddas Park SurgeryNewcastle Upon Tyne, NE4 7JT | 1.1 miles | 30 | 64% | 73% | Yes |
| Heaton Road SurgeryNewcastle Upon Tyne, NE6 1SA | 1.2 miles | 40 | 59% | 78% | Yes |
| Dilston Medical CentreNewcastle Upon Tyne, NE4 5AB | 1.2 miles | 9 | 49% | 71% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 1.3 miles | 17 | 52% | 68% | Yes |
| Central Gateshead Medical GroupGateshead, NE8 1NB | 1.4 miles | 43 | 50% | 78% | Yes |
The Bridges Medical Practice is 0.9 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Saville Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Saville Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 232 4274.
How do patients rate Saville Medical Group?
In the 2026 NHS GP Patient Survey, 71% of patients at Saville Medical Group said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Saville Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Saville Medical Group as Good at its last published inspection (report published 27 January 2026).
What are the opening times of Saville Medical Group?
Reception is open Monday 7am to 8pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 5pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 October 2022. Bank holidays may differ.
How do I contact Saville Medical Group?
Call 0191 232 4274 or visit its website, www.savillemed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 7 Saville Place, Newcastle Upon Tyne, NE1 8DQ.
Does Saville Medical Group have a branch surgery?
Yes. Saville Medical Group also runs Saville Medical Group Newbiggin Hall (Newbiggin Hall Surgery, Trevelyan Drive, Newcastle Upon Tyne, NE5 4BS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Saville Medical Group?
Around 42,677 patients are registered (January 2025). The surgery is part of Newcastle Central Health PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.