GP surgery in Newcastle upon Tyne
Benfield Park Medical Group
Benfield Road, Newcastle Upon Tyne, NE6 4QD
Scores 61 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone32
- Easy to contact online82
- Good experience of getting in touch70
- Did not wait too long for the appointment76
Quality of care 55
- Patients rate the surgery as good74
- Patients got what they needed26
- Doctors and nurses listen70
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets35
- Children vaccinated on time30
What patients say
107 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
86%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 86% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 68% |
| Easy to contact via website | 72% | 58% | 66% |
| Easy to contact via NHS App | 56% | 54% | 60% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 33% |
| Sees preferred clinician | 44% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 91% |
| Next steps within 2 days | 98% | 93% | 96% |
| Good experience of contacting | 82% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 83% | 57% | 71% |
| Waiting time was about right | 81% | 69% | 74% |
| Remote appointment | 13% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 83% |
| Had all the information needed | 86% | 92% | 91% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 86% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 77% |
| Supported by local services | 76% | 70% | 77% |
| Discussed managing condition | 52% | 43% | 62% |
| Agreed a care plan | 52% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:15pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:15pm |
| Thursday | 8am to 6:15pm |
| Friday | 8am to 6:15pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 January 2020. Bank holidays may differ.
- Address
- Benfield Road, Newcastle Upon Tyne, NE6 4QD
- Phone
- 0191 282 1010
- Website
- www.benfieldparkmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle East PCN (a group of local surgeries that share services)
- NHS code
- A86023 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Molineux Street NHS Centre
- Molineux Street, Byker, Newcastle Upon Tyne, NE6 1SG
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 15.9% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Benfield Park Medical Groupthis surgery | – | 61 | 52% | 86% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 0.7 miles | 81 | 78% | 83% | Yes |
| Hadrian Health CentreWallsend, NE28 8QU | 1.0 miles | 55 | 57% | 79% | Yes |
| Heaton Road SurgeryNewcastle Upon Tyne, NE6 1SA | 1.0 miles | 40 | 59% | 78% | Yes |
| Thornfield Medical GroupNewcastle Upon Tyne, NE6 1SG | 1.1 miles | 67 | 62% | 80% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 1.2 miles | 74 | 65% | 83% | Yes |
| The Village Green SurgeryWallsend, NE28 6BB | 1.4 miles | 89 | 74% | 93% | Yes |
| St. Anthony's Health CentreNewcastle Upon Tyne, NE6 2NN | 1.4 miles | 68 | 66% | 83% | Yes |
| Swarland Avenue SurgeryNewcastle Upon Tyne, NE7 7TD | 1.5 miles | 93 | 86% | 90% | Yes |
| Lane End SurgeryNewcastle Upon Tyne, NE7 7XX | 1.7 miles | 70 | 58% | 87% | Yes |
Biddlestone Health Group is 0.7 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Benfield Park Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Benfield Park Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 282 1010.
How do patients rate Benfield Park Medical Group?
In the 2026 NHS GP Patient Survey, 86% of patients at Benfield Park Medical Group said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Benfield Park Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Benfield Park Medical Group as Good at its last published inspection (report published 26 March 2026).
What are the opening times of Benfield Park Medical Group?
Reception is open Monday 8am to 6:15pm, Tuesday 8am to 8pm, Wednesday 8am to 6:15pm, Thursday 8am to 6:15pm, Friday 8am to 6:15pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 January 2020. Bank holidays may differ.
How do I contact Benfield Park Medical Group?
Call 0191 282 1010 or visit its website, www.benfieldparkmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Benfield Road, Newcastle Upon Tyne, NE6 4QD.
Does Benfield Park Medical Group have a branch surgery?
Yes. Benfield Park Medical Group also runs Molineux Street NHS Centre (Molineux Street, Byker, Newcastle Upon Tyne, NE6 1SG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Benfield Park Medical Group?
Around 10,319 patients are registered (January 2025). The surgery is part of Newcastle East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.