GP surgery in Ulverston
Ulverston Community Health Centre
Stanley Street, Ulverston, LA12 7BT
Scores 70 out of 100, good for a GP surgery in England. 89% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone74
- Easy to contact online22
- Good experience of getting in touch50
- Did not wait too long for the appointment66
Quality of care 77
- Patients rate the surgery as good84
- Patients got what they needed54
- Doctors and nurses listen84
- Patients trust the staff74
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets64
- Children vaccinated on time79
What patients say
107 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 91% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 95% |
| Easy to contact via website | 45% | 58% | 62% |
| Easy to contact via NHS App | 55% | 54% | 52% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 36% |
| Sees preferred clinician | 64% | 42% | 82% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 95% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 90% |
| Waiting time was about right | 77% | 69% | 95% |
| Remote appointment | 20% | 26% | 9% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 96% |
| Treated with care and concern | 93% | 86% | 95% |
| Considered mental wellbeing | 79% | 75% | 83% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 92% | 90% | 99% |
| Overall | |||
| Overall experience good | 89% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 78% |
| Supported by local services | 78% | 70% | 79% |
| Discussed managing condition | 32% | 43% | 59% |
| Agreed a care plan | 50% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 9am to 6pm |
| Tuesday | 9am to 6pm |
| Wednesday | 9am to 6pm |
| Thursday | 9am to 6pm |
| Friday | 9am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 September 2025. Bank holidays may differ.
- Address
- Stanley Street, Ulverston, LA12 7BT
- Phone
- 01229 484100
- Website
- www.hoadmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mid Furness PCN (a group of local surgeries that share services)
- NHS code
- A82068 · NHS profile
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 May 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 21.0% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ulverston Community Health Centrethis surgery | – | 70 | 75% | 89% | Yes |
| Ulverston Medical PracticeUlverston, LA12 7BT | under 0.1 miles | 77 | 66% | 83% | Yes |
| Dalton SurgeryDalton-in-Furness, LA15 8AB | 4.5 miles | 36 | 37% | 82% | Yes |
| Duddon Valley Medical PracticeAskam-in-Furness, LA16 7JP | 4.7 miles | 81 | 79% | 85% | Yes |
| Haverthwaite SurgeryUlverston, LA12 8AL | 5.3 miles | 98 | 95% | 95% | Yes |
| Cartmel SurgeryGrange-Over-Sands, LA11 6PH | 6.1 miles | 100 | 99% | 96% | Yes |
| Waterloo House SurgeryMillom, LA18 4BY | 6.9 miles | 74 | 72% | 86% | Yes |
| Bridgegate Medical CentreBarrow-in-Furness, LA13 9SH | 7.4 miles | 23 | 59% | 73% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 7.4 miles | 98 | 86% | 94% | Yes |
| Norwood Medical CentreBarrow-in-Furness, LA14 5ES | 7.5 miles | 23 | 40% | 66% | Yes |
Duddon Valley Medical Practice is 4.7 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ulverston Community Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ulverston Community Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01229 484100.
How do patients rate Ulverston Community Health Centre?
In the 2026 NHS GP Patient Survey, 89% of patients at Ulverston Community Health Centre said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ulverston Community Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Ulverston Community Health Centre as Good at its last published inspection (report published 11 May 2017).
What are the opening times of Ulverston Community Health Centre?
Reception is open Monday 9am to 6pm, Tuesday 9am to 6pm, Wednesday 9am to 6pm, Thursday 9am to 6pm, Friday 9am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 September 2025. Bank holidays may differ.
How do I contact Ulverston Community Health Centre?
Call 01229 484100 or visit its website, www.hoadmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Stanley Street, Ulverston, LA12 7BT.
How many patients are registered at Ulverston Community Health Centre?
Around 4,701 patients are registered (January 2025). The surgery is part of Mid Furness PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.