GP surgery in Cirencester
Upper Thames Medical Group
The Park Surgery, Tetbury Road, Cirencester, GL7 1US
Scores 44 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone34
- Easy to contact online72
- Good experience of getting in touch48
- Did not wait too long for the appointment63
Quality of care 36
- Patients rate the surgery as good40
- Patients got what they needed23
- Doctors and nurses listen30
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets68
- Children vaccinated on time90
What patients say
115 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 75% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 48% |
| Easy to contact via website | 67% | 58% | 60% |
| Easy to contact via NHS App | 63% | 54% | 42% |
| Reception staff helpful | 85% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 23% |
| Sees preferred clinician | 31% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 87% |
| Next steps within 2 days | 97% | 93% | 90% |
| Good experience of contacting | 75% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 52% |
| Waiting time was about right | 76% | 69% | 69% |
| Remote appointment | 26% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 83% |
| Treated with care and concern | 86% | 86% | 82% |
| Considered mental wellbeing | 69% | 75% | 66% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 86% | 92% | 86% |
| Needs were met | 87% | 90% | 84% |
| Overall | |||
| Overall experience good | 76% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 90% |
| Supported by local services | 70% | 70% | 68% |
| Discussed managing condition | 29% | 43% | 28% |
| Agreed a care plan | 52% | 46% | 18% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2025. Bank holidays may differ.
- Address
- The Park Surgery, Tetbury Road, Cirencester, GL7 1US
- Phone
- 01285 654733
- [email protected]
- Website
- www.inspire-healthcare.co.uk/upper-thames-medical
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Cotswolds PCN (a group of local surgeries that share services)
- NHS code
- L84010 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Lechlade Medical Centre
- Oak Street, Lechlade, GL7 3RY
Access and facilities
- Accessible toilets
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 8.7% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 13.7% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 55% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Upper Thames Medical Groupthis surgery | – | 44 | 53% | 76% | Yes |
| Phoenix Health GroupCirencester, GL7 1XG | 0.3 miles | 51 | 55% | 80% | Yes |
| Cirencester Health GroupCirencester, GL7 1EH | 0.5 miles | 40 | 54% | 79% | Yes |
| Rendcomb SurgeryCirencester, GL7 7EY | 4.9 miles | 94 | 92% | 94% | Yes |
| Cricklade SurgerySwindon, SN6 6AE | 7.2 miles | 77 | 84% | 89% | Yes |
| Frithwood SurgeryStroud, GL6 8DE | 8.1 miles | 98 | 97% | 96% | Yes |
| Minchinhampton SurgeryStroud, GL6 9FB | 8.5 miles | 97 | 93% | 90% | Yes |
| Hilary Cottage SurgeryFairford, GL7 4BQ | 8.6 miles | 31 | 49% | 67% | Yes |
| Purton SurgerySwindon, SN5 4BD | 9.8 miles | 86 | 75% | 90% | Yes |
| Five Valleys Medical PracticeStroud, GL5 3BS | 10.6 miles | 45 | 46% | 77% | Yes |
Rendcomb Surgery is 4.9 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Upper Thames Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Upper Thames Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01285 654733.
How do patients rate Upper Thames Medical Group?
In the 2026 NHS GP Patient Survey, 76% of patients at Upper Thames Medical Group said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Upper Thames Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Upper Thames Medical Group as Good at its last published inspection (report published 10 June 2025).
What are the opening times of Upper Thames Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 October 2025. Bank holidays may differ.
How do I contact Upper Thames Medical Group?
Call 01285 654733 or visit its website, www.inspire-healthcare.co.uk/upper-thames-medical. You can also book and order repeat prescriptions in the NHS App. The address is The Park Surgery, Tetbury Road, Cirencester, GL7 1US.
Does Upper Thames Medical Group have a branch surgery?
Yes. Upper Thames Medical Group also runs Lechlade Medical Centre (Oak Street, Lechlade, GL7 3RY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Upper Thames Medical Group?
Around 11,138 patients are registered (January 2025). The surgery is part of South Cotswolds PCN, a group of local surgeries that share staff and services, in the Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.