GP surgery in Waterlooville
Vine Medical Group
Forest End Site, Forest End, Waterlooville, PO7 7AH
Scores 1 out of 100, poor for a GP surgery in England. 45% of patients say their experience is good and 10% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone0
- Easy to contact online8
- Good experience of getting in touch0
- Did not wait too long for the appointment1
Quality of care 4
- Patients rate the surgery as good0
- Patients got what they needed0
- Doctors and nurses listen1
- Patients trust the staff1
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets38
- Children vaccinated on time52
What patients say
99 patients answered the 2026 NHS survey about this surgery.
10%
find the phone easy
well below the England average (57%)
45%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 44% · 2026: 45%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 10% | 57% | 16% |
| Easy to contact via website | 35% | 58% | 24% |
| Easy to contact via NHS App | 29% | 54% | 22% |
| Reception staff helpful | 66% | 85% | 56% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 17% |
| Sees preferred clinician | 13% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 56% | 84% | 72% |
| Next steps within 2 days | 66% | 93% | 80% |
| Good experience of contacting | 34% | 73% | 39% |
| The appointment | |||
| Offered a choice of time or day | 19% | 57% | 20% |
| Waiting time was about right | 40% | 69% | 44% |
| Remote appointment | 27% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 69% | 87% | 82% |
| Treated with care and concern | 66% | 86% | 82% |
| Considered mental wellbeing | 45% | 75% | 67% |
| Had all the information needed | 79% | 92% | 88% |
| Confidence and trust | 77% | 93% | 92% |
| Involved in decisions | 78% | 92% | 88% |
| Needs were met | 72% | 90% | 85% |
| Overall | |||
| Overall experience good | 45% | 77% | 44% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 73% |
| Supported by local services | 67% | 70% | 57% |
| Discussed managing condition | 34% | 43% | 27% |
| Agreed a care plan | 41% | 46% | 21% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 November 2024. Bank holidays may differ.
- Address
- Forest End Site, Forest End, Waterlooville, PO7 7AH
- Phone
- 023 9226 3089
- [email protected]
- Website
- www.vinemedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Strawberry Health PCN (a group of local surgeries that share services)
- NHS code
- J82134 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Aintree Drive Branch Site
- 1 Aintree Drive, Waterlooville, PO7 8NE
- Dr Spruell & Partners
- Waterlooville Health Centre, Dryden Close, Waterlooville, PO7 6AJ
- Stakes Lodge Surgery
- 3a Lavender Road, Waterlooville, PO7 8NS
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 February 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 24.7% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Vine Medical Groupthis surgery | – | 1 | 10% | 45% | Yes |
| Oaks HealthcareWaterlooville, PO8 8DL | 1.3 miles | 6 | 22% | 56% | Yes |
| The Village SurgeryWaterlooville, PO8 8XL | 1.6 miles | 98 | 94% | 94% | Yes |
| Blossom HealthHavant, PO9 3HN | 1.9 miles | 24 | 66% | 74% | Yes |
| The Drayton SurgeryPortsmouth, PO6 1PA | 2.2 miles | 57 | 65% | 72% | Yes |
| Denmead Health CentreWaterlooville, PO7 6NR | 2.3 miles | 82 | 82% | 87% | Yes |
| Homewell Curlew PracticeHavant, PO9 2AQ | 2.7 miles | 45 | 57% | 79% | Yes |
| The Bosmere Medical PracticeHavant, PO9 1DQ | 2.7 miles | 56 | 52% | 83% | Yes |
| Horndean SurgeryWaterlooville, PO8 0BN | 3.0 miles | 84 | 85% | 88% | Yes |
| Rowlands Castle SurgeryRowland's Castle, PO9 6BN | 3.4 miles | 92 | 89% | 95% | Yes |
The Village Surgery is 1.6 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Vine Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Vine Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 023 9226 3089.
How do patients rate Vine Medical Group?
In the 2026 NHS GP Patient Survey, 45% of patients at Vine Medical Group said their overall experience was good. The England average is 77%. 10% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Vine Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Vine Medical Group as Good at its last published inspection (report published 24 February 2020).
What are the opening times of Vine Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 November 2024. Bank holidays may differ.
How do I contact Vine Medical Group?
Call 023 9226 3089 or visit its website, www.vinemedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Forest End Site, Forest End, Waterlooville, PO7 7AH.
Does Vine Medical Group have a branch surgery?
Yes. Vine Medical Group also runs Aintree Drive Branch Site (1 Aintree Drive, Waterlooville, PO7 8NE) and Dr Spruell & Partners (Waterlooville Health Centre, Dryden Close, Waterlooville, PO7 6AJ) and Stakes Lodge Surgery (3a Lavender Road, Waterlooville, PO7 8NS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Vine Medical Group?
Around 25,437 patients are registered (January 2025). The surgery is part of Strawberry Health PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.