GP surgery in Newton-le-Willows
Vista Road Surgery
Vista Locality Centre, Vista Road, Newton-le-Willows, WA12 9ED
Scores 43 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone53
- Easy to contact online15
- Good experience of getting in touch44
- Did not wait too long for the appointment30
Quality of care 53
- Patients rate the surgery as good31
- Patients got what they needed70
- Doctors and nurses listen72
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets70
- Children vaccinated on time78
What patients say
103 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
-6
change since last year
2025: 80% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 56% |
| Easy to contact via website | 41% | 58% | 55% |
| Easy to contact via NHS App | 54% | 54% | 53% |
| Reception staff helpful | 94% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 38% |
| Sees preferred clinician | 26% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 94% |
| Good experience of contacting | 73% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 51% |
| Waiting time was about right | 64% | 69% | 73% |
| Remote appointment | 32% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 89% | 86% | 87% |
| Considered mental wellbeing | 84% | 75% | 78% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 73% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 75% |
| Supported by local services | 71% | 70% | 75% |
| Discussed managing condition | 40% | 43% | 43% |
| Agreed a care plan | 41% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm 7pm to 8pm |
| Tuesday | 8am to 6:30pm 8:15pm to 9:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 October 2019. Bank holidays may differ.
- Address
- Vista Locality Centre, Vista Road, Newton-le-Willows, WA12 9ED
- Phone
- 01925 221457
- [email protected]
- Website
- www.vistaroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newton and Haydock PCN (a group of local surgeries that share services)
- NHS code
- N83005 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr James & Partners
- Burtonwood Village Surgery, Kinnock Park, Burtonwood, Warrington, WA5 4PU · 01925 222012
Access and facilities
- Induction loop
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 August 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 22.9% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Vista Road Surgerythis surgery | – | 43 | 64% | 73% | Yes |
| Patterdale Lodge Medical CentreNewton-le-Willows, WA12 9NA | 0.3 miles | 56 | 61% | 79% | Yes |
| Newton PracticeNewton-le-Willows, WA12 0JJ | 0.3 miles | 3 | 35% | 63% | Yes |
| Modality St HelensSt. Helens, WA11 0NA | 0.9 miles | 6 | 27% | 63% | Yes |
| MedicentreWigan, WN4 9AZ | 2.2 miles | 81 | 69% | 80% | Yes |
| Bryn Street SurgeryWigan, WN4 9AZ | 2.2 miles | 78 | 72% | 85% | Yes |
| Berrymead Family Medical CentreSt. Helens, WA9 3RP | 2.3 miles | 28 | 51% | 75% | Yes |
| Family Medical PracticeWarrington, WA3 3GS | 2.6 miles | 64 | 76% | 78% | Yes |
| Golborne SurgeryWarrington, WA3 3GS | 2.6 miles | 9 | 61% | 62% | Yes |
| High Street SurgeryWarrington, WA3 3GS | 2.6 miles | 71 | 81% | 89% | Yes |
Patterdale Lodge Medical Centre is 0.3 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Vista Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Vista Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01925 221457.
How do patients rate Vista Road Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at Vista Road Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Vista Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Vista Road Surgery as Good at its last published inspection (report published 11 August 2021).
What are the opening times of Vista Road Surgery?
Reception is open Monday 8am to 6:30pm 7pm to 8pm, Tuesday 8am to 6:30pm 8:15pm to 9:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 October 2019. Bank holidays may differ.
How do I contact Vista Road Surgery?
Call 01925 221457 or visit its website, www.vistaroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Vista Locality Centre, Vista Road, Newton-le-Willows, WA12 9ED.
Does Vista Road Surgery have a branch surgery?
Yes. Vista Road Surgery also runs Dr James & Partners (Burtonwood Village Surgery, Kinnock Park, Burtonwood, Warrington, WA5 4PU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Vista Road Surgery?
Around 8,623 patients are registered (January 2025). The surgery is part of Newton and Haydock PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.