GP surgery in Tunbridge Wells
Waterfield House Surgery
186 Henwood Green Road, Pembury, Tunbridge Wells, TN2 4LR
Scores 58 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone35
- Easy to contact online75
- Good experience of getting in touch61
- Did not wait too long for the appointment69
Quality of care 55
- Patients rate the surgery as good41
- Patients got what they needed84
- Doctors and nurses listen49
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets66
- Children vaccinated on time83
What patients say
116 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
77%
say their experience is good
about the England average (77%)
-3
change since last year
2025: 80% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 49% |
| Easy to contact via website | 69% | 58% | 52% |
| Easy to contact via NHS App | 60% | 54% | 40% |
| Reception staff helpful | 86% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 34% |
| Sees preferred clinician | 31% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 87% |
| Next steps within 2 days | 93% | 93% | 90% |
| Good experience of contacting | 79% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 61% |
| Waiting time was about right | 78% | 69% | 69% |
| Remote appointment | 16% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 91% | 86% | 93% |
| Considered mental wellbeing | 80% | 75% | 87% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 96% | 90% | 92% |
| Overall | |||
| Overall experience good | 77% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 82% |
| Supported by local services | 76% | 70% | 81% |
| Discussed managing condition | 40% | 43% | 34% |
| Agreed a care plan | 44% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2025. Bank holidays may differ.
- Address
- 186 Henwood Green Road, Pembury, Tunbridge Wells, TN2 4LR
- Phone
- 01892 825488
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tunbridge Wells PCN (a group of local surgeries that share services)
- NHS code
- G82155 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 May 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 18.3% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Waterfield House Surgerythis surgery | – | 58 | 54% | 77% | Yes |
| Speldhurst & Greggswood Medical GroupTunbridge Wells, TN2 3JL | 1.9 miles | 38 | 54% | 69% | Yes |
| Kingswood SurgeryTunbridge Wells, TN2 4UH | 2.5 miles | 59 | 60% | 84% | Yes |
| Grosvenor & St James Medical CentreTunbridge Wells, TN1 2DX | 2.9 miles | 70 | 62% | 86% | Yes |
| The Wells Medical PracticeTunbridge Wells, TN4 9TF | 3.0 miles | 68 | 41% | 87% | Yes |
| Howell SurgeryTonbridge, TN12 7NQ | 3.0 miles | 94 | 92% | 94% | Yes |
| St Andrews Medical CentreTunbridge Wells, TN4 0NA | 3.0 miles | 62 | 61% | 78% | Yes |
| Lonsdale Medical CentreTunbridge Wells, TN1 1PE | 3.1 miles | 79 | 67% | 86% | Yes |
| Woodlands Health CentreTonbridge, TN12 6AX | 3.3 miles | 16 | 34% | 70% | Yes |
| Tonbridge Medical GroupTonbridge, TN9 1EP | 4.0 miles | 46 | 68% | 83% | Yes |
Grosvenor & St James Medical Centre is 2.9 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Waterfield House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Waterfield House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01892 825488.
How do patients rate Waterfield House Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Waterfield House Surgery said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Waterfield House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Waterfield House Surgery as Good at its last published inspection (report published 3 May 2017).
What are the opening times of Waterfield House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2025. Bank holidays may differ.
How do I contact Waterfield House Surgery?
Call 01892 825488. You can also book and order repeat prescriptions in the NHS App. The address is 186 Henwood Green Road, Pembury, Tunbridge Wells, TN2 4LR.
How many patients are registered at Waterfield House Surgery?
Around 6,445 patients are registered (January 2025). The surgery is part of Tunbridge Wells PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.