GP surgery in Tunbridge Wells
The Wells Medical Practice
Abbey Court, 7-15 St Johns Road, Tunbridge Wells, TN4 9TF
Scores 68 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone15
- Easy to contact online54
- Good experience of getting in touch76
- Did not wait too long for the appointment90
Quality of care 72
- Patients rate the surgery as good76
- Patients got what they needed81
- Doctors and nurses listen85
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets24
- Children vaccinated on time42
What patients say
116 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
87%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 78% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 37% |
| Easy to contact via website | 60% | 58% | 53% |
| Easy to contact via NHS App | 50% | 54% | 51% |
| Reception staff helpful | 83% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 56% | 31% | 52% |
| Sees preferred clinician | 73% | 42% | 72% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 86% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 84% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 64% |
| Waiting time was about right | 87% | 69% | 65% |
| Remote appointment | 19% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 85% |
| Treated with care and concern | 91% | 86% | 87% |
| Considered mental wellbeing | 87% | 75% | 79% |
| Had all the information needed | 99% | 92% | 98% |
| Confidence and trust | 97% | 93% | 92% |
| Involved in decisions | 96% | 92% | 91% |
| Needs were met | 96% | 90% | 93% |
| Overall | |||
| Overall experience good | 87% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 86% |
| Supported by local services | 73% | 70% | 77% |
| Discussed managing condition | 41% | 43% | 60% |
| Agreed a care plan | 47% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 December 2018. Bank holidays may differ.
- Address
- Abbey Court, 7-15 St Johns Road, Tunbridge Wells, TN4 9TF
- Phone
- 01892 546422
- Website
- www.thewellsmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tunbridge Wells PCN (a group of local surgeries that share services)
- NHS code
- G82025 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 February 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 17.7% | 14.3% |
| Obesity | 9.1% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 59% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Wells Medical Practicethis surgery | – | 68 | 41% | 87% | Yes |
| Grosvenor & St James Medical CentreTunbridge Wells, TN1 2DX | 0.1 mile | 70 | 62% | 86% | Yes |
| Lonsdale Medical CentreTunbridge Wells, TN1 1PE | 0.4 miles | 79 | 67% | 86% | Yes |
| Kingswood SurgeryTunbridge Wells, TN2 4UH | 0.8 miles | 59 | 60% | 84% | Yes |
| Speldhurst & Greggswood Medical GroupTunbridge Wells, TN2 3JL | 1.1 miles | 38 | 54% | 69% | Yes |
| St Andrews Medical CentreTunbridge Wells, TN4 0NA | 1.3 miles | 62 | 61% | 78% | Yes |
| Rusthall Medical PracticeTunbridge Wells, TN4 8UW | 1.6 miles | 86 | 61% | 90% | Yes |
| Waterfield House SurgeryTunbridge Wells, TN2 4LR | 3.0 miles | 58 | 54% | 77% | Yes |
| Groombridge and Hartfield Medical GroupTunbridge Wells, TN3 9QP | 3.7 miles | 96 | 93% | 99% | Yes |
| Tonbridge Medical GroupTonbridge, TN9 1EP | 3.9 miles | 46 | 68% | 83% | Yes |
Lonsdale Medical Centre is 0.4 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Wells Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Wells Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01892 546422.
How do patients rate The Wells Medical Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at The Wells Medical Practice said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Wells Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Wells Medical Practice as Good at its last published inspection (report published 23 February 2018).
What are the opening times of The Wells Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 December 2018. Bank holidays may differ.
How do I contact The Wells Medical Practice?
Call 01892 546422 or visit its website, www.thewellsmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Abbey Court, 7-15 St Johns Road, Tunbridge Wells, TN4 9TF.
How many patients are registered at The Wells Medical Practice?
Around 19,701 patients are registered (January 2025). The surgery is part of Tunbridge Wells PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.