GP surgery in Tonbridge and Malling
Wateringbury
14 Pelican Court, Wateringbury, Maidstone, ME18 5SS
Scores 62 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone58
- Easy to contact online45
- Good experience of getting in touch63
- Did not wait too long for the appointment57
Quality of care 64
- Patients rate the surgery as good66
- Patients got what they needed75
- Doctors and nurses listen69
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets43
- Children vaccinated on time47
What patients say
118 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 76% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 48% |
| Easy to contact via website | 56% | 58% | 50% |
| Easy to contact via NHS App | 56% | 54% | 47% |
| Reception staff helpful | 91% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 31% |
| Sees preferred clinician | 26% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 88% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 56% |
| Waiting time was about right | 74% | 69% | 62% |
| Remote appointment | 21% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 81% |
| Considered mental wellbeing | 71% | 75% | 67% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 83% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 84% |
| Supported by local services | 81% | 70% | 75% |
| Discussed managing condition | 53% | 43% | 52% |
| Agreed a care plan | 55% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 December 2025. Bank holidays may differ.
- Address
- 14 Pelican Court, Wateringbury, Maidstone, ME18 5SS
- Phone
- 01622 814466
- Website
- www.wateringburysurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Malling PCN (a group of local surgeries that share services)
- NHS code
- G82200 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Larkfield
- The George Holding Centre, Chaucer Way, Larkfield, Aylesford, ME20 6SS
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 18.9% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 44% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wateringburythis surgery | – | 62 | 66% | 84% | Yes |
| West Malling Group PracticeWest Malling, ME19 4JF | 1.5 miles | 6 | 32% | 64% | Yes |
| YaldingMaidstone, ME18 6ES | 2.4 miles | 29 | 54% | 75% | Yes |
| BlackthornMaidstone, ME16 9AL | 2.8 miles | 45 | 59% | 83% | Yes |
| Thornhills Medical PracticeAylesford, ME20 6QJ | 3.1 miles | 14 | 32% | 70% | Yes |
| Aylesford Medical CentreAylesford, ME20 7SE | 3.5 miles | 6 | 46% | 50% | Yes |
| Bower Mount Medical PracticeMaidstone, ME16 8AX | 3.7 miles | 44 | 42% | 77% | Yes |
| Greensand Medical GroupMaidstone, ME17 4NU | 3.9 miles | 1 | 21% | 47% | Yes |
| The Vine Medical CentreMaidstone, ME16 8RL | 4.0 miles | 18 | 53% | 62% | Yes |
| The College PracticeMaidstone, ME15 6SB | 4.3 miles | 2 | 27% | 59% | Yes |
Common questions
Is Wateringbury taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wateringbury was taking on new patients. You can register online through the NHS website or call the surgery on 01622 814466.
How do patients rate Wateringbury?
In the 2026 NHS GP Patient Survey, 84% of patients at Wateringbury said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Wateringbury?
The Care Quality Commission, which inspects GP surgeries in England, rated Wateringbury as Good at its last published inspection (report published 10 October 2022).
What are the opening times of Wateringbury?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 December 2025. Bank holidays may differ.
How do I contact Wateringbury?
Call 01622 814466 or visit its website, www.wateringburysurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 14 Pelican Court, Wateringbury, Maidstone, ME18 5SS.
Does Wateringbury have a branch surgery?
Yes. Wateringbury also runs Larkfield (The George Holding Centre, Chaucer Way, Larkfield, Aylesford, ME20 6SS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wateringbury?
Around 10,719 patients are registered (January 2025). The surgery is part of Malling PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.