GP surgery in Jarrow
East Wing Practice
East Wing Surgery, Palmer Community Hospital, Wear Street, Jarrow, NE32 3UX
Scores 38 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone63
- Easy to contact online21
- Good experience of getting in touch27
- Did not wait too long for the appointment34
Quality of care 42
- Patients rate the surgery as good50
- Patients got what they needed18
- Doctors and nurses listen17
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done49
- Meets NHS clinical targets83
- Children vaccinated on time96
What patients say
121 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 81% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 56% |
| Easy to contact via website | 44% | 58% | 38% |
| Easy to contact via NHS App | 60% | 54% | 43% |
| Reception staff helpful | 87% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 42% |
| Sees preferred clinician | 56% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 76% |
| Next steps within 2 days | 89% | 93% | 98% |
| Good experience of contacting | 67% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 53% |
| Waiting time was about right | 66% | 69% | 58% |
| Remote appointment | 25% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 91% |
| Considered mental wellbeing | 68% | 75% | 87% |
| Had all the information needed | 93% | 92% | 89% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 88% | 92% | 87% |
| Needs were met | 85% | 90% | 93% |
| Overall | |||
| Overall experience good | 79% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 75% |
| Supported by local services | 80% | 70% | 74% |
| Discussed managing condition | 49% | 43% | 56% |
| Agreed a care plan | 48% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 January 2026. Bank holidays may differ.
- Address
- East Wing Surgery, Palmer Community Hospital, Wear Street, Jarrow, NE32 3UX
- Phone
- 0191 406 7057
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside West PCN (a group of local surgeries that share services)
- NHS code
- A88613 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.8% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 10.2% | 14.3% |
| Obesity | 20.6% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| East Wing Practicethis surgery | – | 38 | 69% | 79% | Yes |
| The G.p.suiteJarrow, NE32 3UX | under 0.1 miles | 56 | 79% | 79% | Yes |
| Albert Road SurgeryJarrow, NE32 5AG | 0.2 miles | 82 | 68% | 88% | Yes |
| Mayfield Medical GroupJarrow, NE32 5SE | 0.3 miles | 60 | 59% | 83% | Yes |
| Bewicke Medical CentreWallsend, NE28 0AD | 1.1 miles | 33 | 57% | 71% | Yes |
| The Glen Medical GroupHebburn, NE31 1NU | 1.3 miles | 31 | 55% | 75% | Yes |
| Ellison View SurgeryHebburn, NE31 1NU | 1.3 miles | 49 | 54% | 62% | Yes |
| Victoria Medical CentreHebburn, NE31 1NU | 1.3 miles | 65 | 61% | 87% | Yes |
| Redburn Park Medical CentreNorth Shields, NE29 6HT | 1.6 miles | 44 | 63% | 83% | Yes |
| Wenlock Road SurgerySouth Shields, NE34 9BP | 1.6 miles | 52 | 74% | 74% | Yes |
The G.p.suite is under 0.1 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is East Wing Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), East Wing Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 406 7057.
How do patients rate East Wing Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at East Wing Practice said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for East Wing Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated East Wing Practice as Good at its last published inspection (report published 29 September 2016).
What are the opening times of East Wing Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 January 2026. Bank holidays may differ.
How do I contact East Wing Practice?
Call 0191 406 7057. You can also book and order repeat prescriptions in the NHS App. The address is East Wing Surgery, Palmer Community Hospital, Wear Street, Jarrow, NE32 3UX.
How many patients are registered at East Wing Practice?
Around 4,257 patients are registered (January 2025). The surgery is part of South Tyneside West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.