GP surgery in Ashton-under-Lyne
West End Medical Centre
98-102 Stockport Road, Ashton-under-Lyne, OL7 0LH
Scores 27 out of 100, below average for a GP surgery in England. 81% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone24
- Easy to contact online14
- Good experience of getting in touch27
- Did not wait too long for the appointment38
Quality of care 36
- Patients rate the surgery as good55
- Patients got what they needed36
- Doctors and nurses listen49
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets37
- Children vaccinated on time26
What patients say
114 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
+15
change since last year
2025: 65% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 41% |
| Easy to contact via website | 40% | 58% | 32% |
| Easy to contact via NHS App | 36% | 54% | 27% |
| Reception staff helpful | 89% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 33% |
| Sees preferred clinician | 30% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 69% |
| Next steps within 2 days | 97% | 93% | 89% |
| Good experience of contacting | 67% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 46% |
| Waiting time was about right | 67% | 69% | 49% |
| Remote appointment | 22% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 80% |
| Treated with care and concern | 87% | 86% | 75% |
| Considered mental wellbeing | 73% | 75% | 61% |
| Had all the information needed | 95% | 92% | 83% |
| Confidence and trust | 90% | 93% | 84% |
| Involved in decisions | 90% | 92% | 83% |
| Needs were met | 89% | 90% | 81% |
| Overall | |||
| Overall experience good | 81% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 68% |
| Supported by local services | 64% | 70% | 49% |
| Discussed managing condition | 37% | 43% | 30% |
| Agreed a care plan | 26% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2015. Bank holidays may differ.
- Address
- 98-102 Stockport Road, Ashton-under-Lyne, OL7 0LH
- Phone
- 0161 339 5488
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ashton PCN (a group of local surgeries that share services)
- NHS code
- P89030 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 11.5% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 4.4% | 1.9% |
| Coronary heart disease | 5.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 18.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West End Medical Centrethis surgery | – | 27 | 47% | 81% | Yes |
| HT PracticeAshton-under-Lyne, OL7 0NW | 0.2 miles | 30 | 55% | 77% | Yes |
| Ashton GP ServiceAshton Under Lyne, OL6 7SR | 0.5 miles | 2 | 42% | 63% | Yes |
| King Street Medical CentreDukinfield, SK16 4JZ | 0.6 miles | 73 | 83% | 90% | Yes |
| Town Hall SurgeryDukinfield, SK16 4LD | 0.6 miles | 72 | 75% | 87% | Yes |
| Guide Bridge Medical PracticeManchester, M34 5HY | 0.7 miles | 4 | 30% | 61% | Yes |
| Ashton Medical GroupAshton-under-Lyne, OL6 6EW | 1.0 miles | 15 | 56% | 69% | Yes |
| Albion Medical PracticeAshton-under-Lyne, OL6 6HF | 1.0 miles | 3 | 37% | 53% | Yes |
| Dukinfield Medical PracticeDukinfield, SK16 4DB | 1.0 miles | 48 | 68% | 76% | Yes |
| Waterloo Medical CentreAshton-under-Lyne, OL7 9EJ | 1.2 miles | 31 | 70% | 72% | Yes |
King Street Medical Centre is 0.6 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West End Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West End Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0161 339 5488.
How do patients rate West End Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at West End Medical Centre said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for West End Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated West End Medical Centre as Good at its last published inspection (report published 27 October 2023).
What are the opening times of West End Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2015. Bank holidays may differ.
How do I contact West End Medical Centre?
Call 0161 339 5488. You can also book and order repeat prescriptions in the NHS App. The address is 98-102 Stockport Road, Ashton-under-Lyne, OL7 0LH.
How many patients are registered at West End Medical Centre?
Around 3,926 patients are registered (January 2025). The surgery is part of Ashton PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.