GP surgery in Longbenton
West Farm Surgery
31 West Farm Avenue, Longbenton, Newcastle Upon Tyne, NE12 8LS
Scores 67 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone64
- Easy to contact online6
- Good experience of getting in touch70
- Did not wait too long for the appointment51
Quality of care 77
- Patients rate the surgery as good66
- Patients got what they needed76
- Doctors and nurses listen72
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done70
- Meets NHS clinical targets40
- Children vaccinated on time74
What patients say
120 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 82% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 59% |
| Easy to contact via website | 33% | 58% | 30% |
| Easy to contact via NHS App | 42% | 54% | 17% |
| Reception staff helpful | 94% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 33% |
| Sees preferred clinician | 28% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 81% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 82% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 57% |
| Waiting time was about right | 72% | 69% | 67% |
| Remote appointment | 15% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 83% |
| Considered mental wellbeing | 84% | 75% | 65% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 97% | 93% | 90% |
| Involved in decisions | 95% | 92% | 89% |
| Needs were met | 95% | 90% | 90% |
| Overall | |||
| Overall experience good | 83% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 78% |
| Supported by local services | 72% | 70% | 66% |
| Discussed managing condition | 41% | 43% | 62% |
| Agreed a care plan | 56% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7:30am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 7:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 November 2025. Bank holidays may differ.
- Address
- 31 West Farm Avenue, Longbenton, Newcastle Upon Tyne, NE12 8LS
- Phone
- 0191 266 2215
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Tyneside North West PCN (a group of local surgeries that share services)
- NHS code
- A86005 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 18.9% | 14.3% |
| Obesity | 20.8% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 87% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Farm Surgerythis surgery | – | 67 | 69% | 84% | Yes |
| Lane End SurgeryNewcastle Upon Tyne, NE7 7XX | 0.3 miles | 70 | 58% | 87% | Yes |
| Swarland Avenue SurgeryNewcastle Upon Tyne, NE7 7TD | 0.4 miles | 93 | 86% | 90% | Yes |
| Stephenson Park Health GroupNewcastle Upon Tyne, NE12 9BQ | 0.9 miles | 41 | 59% | 69% | Yes |
| Jesmond Health PartnershipNewcastle Upon Tyne, NE2 3LD | 1.5 miles | 71 | 66% | 83% | Yes |
| The Grove Medical GroupNewcastle Upon Tyne, NE3 1NU | 1.5 miles | 81 | 63% | 86% | Yes |
| Regent Medical CentreNewcastle Upon Tyne, NE3 1DQ | 1.5 miles | 43 | 62% | 78% | Yes |
| Roseworth SurgeryNewcastle Upon Tyne, NE3 1NB | 1.6 miles | 92 | 83% | 95% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 1.6 miles | 81 | 78% | 83% | Yes |
| Wellspring Medical PracticeNewcastle Upon Tyne, NE12 6HS | 1.9 miles | 92 | 75% | 89% | Yes |
Swarland Avenue Surgery is 0.4 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Farm Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Farm Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 266 2215.
How do patients rate West Farm Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at West Farm Surgery said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for West Farm Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West Farm Surgery as Good at its last published inspection (report published 24 July 2019).
What are the opening times of West Farm Surgery?
Reception is open Monday 7:30am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 7:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 November 2025. Bank holidays may differ.
How do I contact West Farm Surgery?
Call 0191 266 2215. You can also book and order repeat prescriptions in the NHS App. The address is 31 West Farm Avenue, Longbenton, Newcastle Upon Tyne, NE12 8LS.
How many patients are registered at West Farm Surgery?
Around 6,048 patients are registered (January 2025). The surgery is part of North Tyneside North West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.