GP surgery in Longbenton
Lane End Surgery
2 Manor Walk, Benton, Newcastle Upon Tyne, NE7 7XX
Scores 70 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone43
- Easy to contact online73
- Good experience of getting in touch44
- Did not wait too long for the appointment73
Quality of care 84
- Patients rate the surgery as good78
- Patients got what they needed70
- Doctors and nurses listen86
- Patients trust the staff78
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets77
- Children vaccinated on time77
What patients say
120 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
87%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 94% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 60% |
| Easy to contact via website | 68% | 58% | 37% |
| Easy to contact via NHS App | 51% | 54% | 29% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 28% |
| Sees preferred clinician | 24% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 95% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 73% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 60% |
| Waiting time was about right | 79% | 69% | 81% |
| Remote appointment | 26% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 93% |
| Treated with care and concern | 95% | 86% | 92% |
| Considered mental wellbeing | 86% | 75% | 74% |
| Had all the information needed | 98% | 92% | 98% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 96% | 92% | 96% |
| Needs were met | 94% | 90% | 98% |
| Overall | |||
| Overall experience good | 87% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 81% |
| Supported by local services | 71% | 70% | 69% |
| Discussed managing condition | 42% | 43% | 45% |
| Agreed a care plan | 39% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 1pm 2pm to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 August 2025. Bank holidays may differ.
- Address
- 2 Manor Walk, Benton, Newcastle Upon Tyne, NE7 7XX
- Phone
- 0191 266 5246
- [email protected]
- Website
- www.laneendsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Tyneside North West PCN (a group of local surgeries that share services)
- NHS code
- A86016 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Tube station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 14.0% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lane End Surgerythis surgery | – | 70 | 58% | 87% | Yes |
| Swarland Avenue SurgeryNewcastle Upon Tyne, NE7 7TD | 0.2 miles | 93 | 86% | 90% | Yes |
| West Farm SurgeryNewcastle Upon Tyne, NE12 8LS | 0.3 miles | 67 | 69% | 84% | Yes |
| Stephenson Park Health GroupNewcastle Upon Tyne, NE12 9BQ | 0.9 miles | 41 | 59% | 69% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 1.4 miles | 81 | 78% | 83% | Yes |
| Jesmond Health PartnershipNewcastle Upon Tyne, NE2 3LD | 1.5 miles | 71 | 66% | 83% | Yes |
| Benfield Park Medical GroupNewcastle Upon Tyne, NE6 4QD | 1.7 miles | 61 | 52% | 86% | Yes |
| The Grove Medical GroupNewcastle Upon Tyne, NE3 1NU | 1.7 miles | 81 | 63% | 86% | Yes |
| Roseworth SurgeryNewcastle Upon Tyne, NE3 1NB | 1.7 miles | 92 | 83% | 95% | Yes |
| Regent Medical CentreNewcastle Upon Tyne, NE3 1DQ | 1.8 miles | 43 | 62% | 78% | Yes |
Swarland Avenue Surgery is 0.2 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lane End Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lane End Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 266 5246.
How do patients rate Lane End Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Lane End Surgery said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Lane End Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Lane End Surgery as Good at its last published inspection (report published 4 November 2016).
What are the opening times of Lane End Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 1pm 2pm to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 August 2025. Bank holidays may differ.
How do I contact Lane End Surgery?
Call 0191 266 5246 or visit its website, www.laneendsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Manor Walk, Benton, Newcastle Upon Tyne, NE7 7XX.
How many patients are registered at Lane End Surgery?
Around 9,493 patients are registered (January 2025). The surgery is part of North Tyneside North West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.