GP surgery in Newcastle upon Tyne
Jesmond Health Partnership
200 Osborne Road, Jesmond, Newcastle Upon Tyne, NE2 3LD
Scores 71 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone57
- Easy to contact online94
- Good experience of getting in touch57
- Did not wait too long for the appointment92
Quality of care 60
- Patients rate the surgery as good64
- Patients got what they needed68
- Doctors and nurses listen67
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets42
- Children vaccinated on time74
What patients say
133 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
-3
change since last year
2025: 86% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 64% |
| Easy to contact via website | 82% | 58% | 87% |
| Easy to contact via NHS App | 73% | 54% | 76% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 14% | 31% | 17% |
| Sees preferred clinician | 44% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 86% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 54% |
| Waiting time was about right | 88% | 69% | 91% |
| Remote appointment | 30% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 96% |
| Treated with care and concern | 88% | 86% | 91% |
| Considered mental wellbeing | 78% | 75% | 71% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 94% | 92% | 92% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 83% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 77% |
| Supported by local services | 68% | 70% | 64% |
| Discussed managing condition | 36% | 43% | 40% |
| Agreed a care plan | 51% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 133 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2023. Bank holidays may differ.
- Address
- 200 Osborne Road, Jesmond, Newcastle Upon Tyne, NE2 3LD
- Phone
- 0191 281 4588
- [email protected]
- Website
- jesmondhealthpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Jesmond - Lower Gosforth PCN (a group of local surgeries that share services)
- NHS code
- A86020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Holly Medical Group
- 17 Osborne Road, Newcastle Upon Tyne, NE2 2AH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 4.5% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 8.4% | 13.9% |
| Smoking | 7.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Jesmond Health Partnershipthis surgery | – | 71 | 66% | 83% | Yes |
| Roseworth SurgeryNewcastle Upon Tyne, NE3 1NB | 0.5 miles | 92 | 83% | 95% | Yes |
| The Grove Medical GroupNewcastle Upon Tyne, NE3 1NU | 0.6 miles | 81 | 63% | 86% | Yes |
| Regent Medical CentreNewcastle Upon Tyne, NE3 1DQ | 1.0 miles | 43 | 62% | 78% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 1.4 miles | 81 | 78% | 83% | Yes |
| Swarland Avenue SurgeryNewcastle Upon Tyne, NE7 7TD | 1.4 miles | 93 | 86% | 90% | Yes |
| Saville Medical GroupNewcastle Upon Tyne, NE1 8DQ | 1.4 miles | 24 | 55% | 71% | Yes |
| West Farm SurgeryNewcastle Upon Tyne, NE12 8LS | 1.5 miles | 67 | 69% | 84% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 1.5 miles | 30 | 53% | 73% | Yes |
| Lane End SurgeryNewcastle Upon Tyne, NE7 7XX | 1.5 miles | 70 | 58% | 87% | Yes |
Roseworth Surgery is 0.5 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Jesmond Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Jesmond Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 0191 281 4588.
How do patients rate Jesmond Health Partnership?
In the 2026 NHS GP Patient Survey, 83% of patients at Jesmond Health Partnership said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Jesmond Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Jesmond Health Partnership as Good at its last published inspection (report published 28 December 2016).
What are the opening times of Jesmond Health Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2023. Bank holidays may differ.
How do I contact Jesmond Health Partnership?
Call 0191 281 4588 or visit its website, jesmondhealthpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 200 Osborne Road, Jesmond, Newcastle Upon Tyne, NE2 3LD.
Does Jesmond Health Partnership have a branch surgery?
Yes. Jesmond Health Partnership also runs Holly Medical Group (17 Osborne Road, Newcastle Upon Tyne, NE2 2AH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Jesmond Health Partnership?
Around 27,433 patients are registered (January 2025). The surgery is part of Jesmond - Lower Gosforth PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.