GP surgery in Colchester
West Mersea Surgery
32 Kingsland Road, West Mersea, Colchester, CO5 8RA
Scores 86 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone25
- Easy to contact online12
- Good experience of getting in touch84
- Did not wait too long for the appointment97
Quality of care 98
- Patients rate the surgery as good89
- Patients got what they needed80
- Doctors and nurses listen94
- Patients trust the staff91
- Inspection rating (Not rated)–
- Health checks and screening done99
- Meets NHS clinical targets52
- Children vaccinated on time76
What patients say
109 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
91%
say their experience is good
well above the England average (77%)
+17
change since last year
2025: 74% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 39% |
| Easy to contact via website | 38% | 58% | 45% |
| Easy to contact via NHS App | 60% | 54% | 40% |
| Reception staff helpful | 89% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 29% |
| Sees preferred clinician | 45% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 87% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 50% |
| Waiting time was about right | 93% | 69% | 87% |
| Remote appointment | 15% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 89% |
| Treated with care and concern | 95% | 86% | 87% |
| Considered mental wellbeing | 86% | 75% | 73% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 97% | 92% | 93% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 91% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 81% |
| Supported by local services | 83% | 70% | 70% |
| Discussed managing condition | 49% | 43% | 36% |
| Agreed a care plan | 45% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 December 2013. Bank holidays may differ.
- Address
- 32 Kingsland Road, West Mersea, Colchester, CO5 8RA
- Phone
- 01206 382015
- Website
- www.westmerseasurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Colchester PCN (a group of local surgeries that share services)
- NHS code
- F81012 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 25.2% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 75% | 57% |
| Diabetes: annual foot check | 98% | 78% |
| Asthma: annual review | 94% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Mersea Surgerythis surgery | – | 86 | 48% | 91% | No |
| The Tollesbury PracticeMaldon, CM9 8RG | 4.0 miles | 51 | 67% | 76% | Yes |
| Colne Medical CentreColchester, CO7 0DT | 4.9 miles | 68 | 71% | 86% | Yes |
| Rowhedge SurgeryColchester, CO5 7HP | 5.6 miles | 28 | 63% | 66% | Yes |
| Wivenhoe SurgeryColchester, CO7 9BA | 5.7 miles | 47 | 56% | 73% | Yes |
| The Dengie Medical PartnershipSouthminster, CM0 7TH | 6.1 miles | 63 | 78% | 83% | Yes |
| Abbey Field Medical CentreColchester, CO2 7UW | 6.9 miles | 24 | 45% | 66% | Yes |
| Creffield Medical GroupColchester, CO2 7GH | 7.2 miles | 35 | 45% | 74% | Yes |
| Ambrose Avenue Group PracticeColchester, CO3 4LN | 7.5 miles | 15 | 18% | 66% | Yes |
| Tiptree Medical CentreColchester, CO5 0HB | 7.5 miles | 56 | 32% | 81% | Yes |
Common questions
Is West Mersea Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), West Mersea Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate West Mersea Surgery?
In the 2026 NHS GP Patient Survey, 91% of patients at West Mersea Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of West Mersea Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 December 2013. Bank holidays may differ.
How do I contact West Mersea Surgery?
Call 01206 382015 or visit its website, www.westmerseasurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 32 Kingsland Road, West Mersea, Colchester, CO5 8RA.
How many patients are registered at West Mersea Surgery?
Around 7,338 patients are registered (January 2025). The surgery is part of North Colchester PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.